Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
3
3
years of professional experience
Work History
Barista
Ellianos
10.2023 - Current
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Brand Ambassador
American Eagle Outfitters, Inc
12.2021 - 08.2023
Educated consumers about product benefits, leading to increased interest and sales conversions.
Maintained clean, organized and professional work environment.
Communicated product information with confidence and educated consumers about company.
Showed understanding of customer's personal style and preferences when offering product advice.
Greeted customers warmly and pleasantly answered inquiries.
Assisted customers with product selection based on individual needs and preferences.
Provided exceptional customer service to drive satisfaction.
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Engaged, educated, and befriended customers to deliver amazing shopping experience.
Barista
Starbucks
12.2022 - 04.2023
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
Controlled line and crowd with quick, efficient service.
Handled cash transactions accurately, maintaining accountability for daily register balances.
Explained beverage preparation and offered samples to help customers choose ideal items.
Streamlined drink preparation process for increased efficiency and consistent taste.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Server
Rays Signature Grill
12.2020 - 08.2021
Bussed and reset tables to keep dining room and work areas clean.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Processed orders and sent to kitchen employees for preparation.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.