Cameron Sloan

I currently oversee 15 revenue cycle specialists that focus on billing and collections for biologic drugs. My focus is improving processes while collecting the most revenue for over 95 biologic sites across the Unites States. I also assist in managing 2 offshore teams (1 -India & 1 - Panama) that have the responsibilities of Benefits verification, Billing, payment posting, and collections. The total count for these entities that work together with us ranges from 45-65 additional employees depending on the project(s) being worked. My responsibilities also included;

• Completed financial reporting and analysis for billing revenue cycle.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
• Supported clinical team members with revenue cycle procedures and addressed issues.
• Developed strategic plans for day-to-day financial operations.
• Implemented process of obtaining letters of medical necessity from physicians across the United States.
• Conducted audits of registrations, insurance verifications and insurance denials.

• Followed up on denials from commercial and government payers to dispute less than expected reimbursement on claims.
• Developed and filed reconsiderations and appeals for Out of Network claims that did not process to our standard.
• Oversee the statement and patient collections process for 22 emergency room facilities for Signature Care ER with a team of approximately 8-11 employees.
• Coached and Trained the patient collections team to determine if a statement is sent to the patient, the claim needs to be appealed/ reconsidered by the carrier, or determine any payment arrangements or reductions in the patient responsibility balance.
• Coach and train team members on phone etiquette, negotiations, and providing superior customer service to the patient or member.
• The team used EPower, Availity, & Centricity to complete daily tasks.
• Train new collections representatives on collections processes and incentivize team members to achieve production goals. Also established the Explanation of Benefits Class for new hires and those that require assistance reading them.
• Deliver exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. The motto for customer service is L.A.S.T. Listen, Apologize, Satisfy, Thank.
• Evaluate, research and resolve discrepancies with patient's accounts.
• Identify and analyze rejection patterns, partial denials, and denials from third parties to improve existing processes.
• Contact customers to discuss payment schedules and set up or immediately process payments through scripted dialogue that meets and exceeds company quality assurance standards
• Deliver exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

• My responsibilities included analyzing A/R for 2 or more physicians offices.
• Ensured that claims are being paid correctly as far as amount paid, and resolving any issues that keep procedures from being paid.
• Gave feedback to clients in reference to coding concerns, process appeals on insurance denials, review medical records for insurance purposes, & posts payments from undistributed reports on a daily basis. The clients I serviced had a total A/R balance of over $2 million.
• Ran multiple reports during the course of the month to help monitor my client's trends and opportunities to generate additional revenue.
• Generated receivables reports and offered improvement recommendations.
• Reached out to insurance companies to verify coverage.

• Responsible for obtaining revenue through the process of call center collections.
• Negotiated for clients in portfolios in where authority was given to negotiate payments, settlements, and other payment arrangements for debtors in the best interest of the client.
• Averaged 300+ calls on a daily basis to ensure that client requirements were exceeded..
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Prepared detailed reports weekly on updates to project specifications, progress, identified conflicts and team activities.
• Prepared and delivered performance reviews of 12-20 collections agents to support continuous improvement of department.
• Accessed credit records to evaluate customer credit histories.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
• Documented conversations with consumers and research into accounts.

• Operated store in the galleria as well as internet web site.
• Managed 8-12 employees at a time while promoting corporate sales, internet sales, and in store sales.
• Also responsible for purchasing merchandise and making advertising decisions for the store.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Rotated merchandise and displays to feature new products and promotions.
• Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.