Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cameron Soules

Riverview,FL

Summary

Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

12
12
years of professional experience

Work History

Assistant Service Manager/Lead Service Advisor

Moramoto Tampa
Tampa, Florida
01.2024 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.

Lead Automotive Technician

DYNOTIME SPEED WORKS
HILDEBRAN , NC
01.2020 - 01.2023
  • Diagnosed numerous different systems in high performance vehicles.
  • Remove and tear down engines to determine root cause of damage.
  • Blueprint and build engines after they have returned from machine shop.
  • Re-install engines, transmissions, turbo kits, etc.
  • Strap and run vehicles on the AWD dyno.

Service Manager/Mechanic Shop Foreman

Team Charlotte Motor Sports
Charlotte , North Carolina
01.2017 - 12.2020
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Coordinated with other departments to ensure that production goals were met on time.
  • Monitored employee performance and provided feedback to improve productivity.
  • Resolved conflicts between workers in a timely manner to maintain positive work relationships.

Automotive Technician

Huntersville Ford
Huntersville, North Carolina
12.2012 - 12.2018
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Inspected vehicle engines and other components to identify potential issues.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Maintained a clean working environment at all times.
  • Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.

Education

Certificate of Completion - Automotive And Ford

Universal Technical Institute
Mooresville, NC
08-2013

Skills

  • Service planning
  • Team building expertise
  • Schedule coordination
  • Strong leadership
  • Operation Monitoring
  • Operational improvements

Affiliations

  • Father of a 7 year old boy and a 4 month old daughter.
  • Avid drag racer at large events up and down the east coast.

References

References available upon request.

Timeline

Assistant Service Manager/Lead Service Advisor

Moramoto Tampa
01.2024 - Current

Lead Automotive Technician

DYNOTIME SPEED WORKS
01.2020 - 01.2023

Service Manager/Mechanic Shop Foreman

Team Charlotte Motor Sports
01.2017 - 12.2020

Automotive Technician

Huntersville Ford
12.2012 - 12.2018

Certificate of Completion - Automotive And Ford

Universal Technical Institute

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Cameron Soules