CAMERON SPENCER
Statesboro,Georgia
Summary
Highly analytical, performance-driven, and technically inclined professional, with hands-on experience in providing IT application and desktop support; complemented with proven skills in system and network monitoring, account administration, as well as client service. Armed with excellent critical thinking, problem-solving, and decision- making capabilities in addressing complex and technical user service requests and inquiries. Skilled in the configuration, and installation of multiple systems, software, and hardware, as well as various ticketing systems. Equipped with exceptional communication and interpersonal aptitudes in working with diverse levels of individuals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
CORE BTS
2022.01 - 2022.09
- Delivered first-level support for client's end users, networks, and server issues.
- Administered major desktop operating systems and network operating systems on a daily basis.
- Performed troubleshooting of software, hardware, and operating system issues, while preparing detailed documentation of issues
- Demonstrated strong command in utilizing numerous systems, such as Cisco, Citrix, Windows, Microsoft Office and mobile devices
Help Desk Analyst
SAIC
2021.04 - 2022.01
- Served as first-line technical support to computer customers with questions regarding account administration,
- Distribution of software and documentation, system and network status, and problem entry through problem-tracking tool
- Took charge of maintaining and updating tracking tools, and coordinated recurring problems to management.
- Required DoD security clearance obtained.
IT Support Specialist
PERFECTSERVE, INC
2020.01 - 2020.07
- Acted as the front-line support for clients in charge of executing troubleshooting technical issues.
- Maintained communication platforms for hospitals and doctors’ offices to ensure effective communication in support of patient safety.
- Provided informative instructions to clients about their specific platform and suggested communication platforms in line with their needs.
- Documentation through ticketing systems such as ServiceNow, Zendesk and Salesforce.
Technical Service Analyst
Cerner Corporation
2018.07 - 2019.07
- Handled 40 to 50 phone calls a day with clients, nurses, and doctors to resolve issues with Cerner Software.
- Assisted in conducting research and developing tables for ongoing problems with systems.
- Worked closely with the team in guiding all customer service teams in achieving a customer satisfaction rate of 98%.
- Supervised all teams with a 98% first-contact resolution.
- Partnered with software companies, such as SIEM systems, Splunk, and ServiceNow as a ticketing system.
- Served as a subject matter expert (SME) for clients and handled tier 2 level tickets and calls.
TICKET BOAT, INC
Customer Service Representative
2018.02 - 2018.08
- Play a key role as liaison and advocate for customer issues.
- Collaborated with a team in completing and closing thousands of orders daily.
- Drove efforts in making the Ticket Boat as one of the fastest growing secondary market ticketing companies.
- Cultivated strong relationships with major corporate clients and partners.
Education
Master of Science - Cyber Security Engineering
Maryville University of Saint Louis
St Louis, MO01.2022
Bachelor of Science - Sociology
University of California - Los Angeles
Los Angeles, CA05.2018
Skills
- Client Relationship Management
- Application Support
- Issue and Resolution Tracking
- Salesforce
- ServiceNow
- Splunk
- Citrix
- Microsoft Active Directory
Certification
DoD Security Clearance
Timeline
Service Desk Analyst
CORE BTS
2022.01 - 2022.09
Help Desk Analyst
SAIC
2021.04 - 2022.01
IT Support Specialist
PERFECTSERVE, INC
2020.01 - 2020.07
Technical Service Analyst
Cerner Corporation
2018.07 - 2019.07
TICKET BOAT, INC
Customer Service Representative
2018.02 - 2018.08
Master of Science - Cyber Security Engineering
Maryville University of Saint Louis
Bachelor of Science - Sociology
University of California - Los Angeles
DoD Security Clearance
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