Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Spencer

Collins,MS

Summary

Outstanding ability to develop personal rapport with individuals of different cultural backgrounds and create trust through illustrating sensitivity to strengths, weaknesses, and personal learning styles. Demonstrated ability to work interpersonally with a wide range of individuals and groups while maintaining confidentiality. Exceptional ability to engage people with interactive presentations through humorous activities designed for maximum participation in large and small groups. Advanced in oral communication skills, motivational speaking as well as being above average with computer proficiency with PowerPoint, Microsoft Word, and Excel for data entry and presentation creation/implementation.

Overview

5
5
years of professional experience

Work History

Dual CSR

MAXIMUS
07.2019 - Current
  • Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift
  • Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy
  • Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills
  • Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships
  • Processes cases and takes necessary action on missing information promptly
  • Meet Quality Assurance and performance metrics and stay updated on project and corporate policies
  • Attends all meetings and completes all trainings to stay informed on project/position updates
  • Fulfill all performance requirements associated with eligibility processes
  • Perform additional duties as assigned by management.

Assistant Manager

Tower Loan
05.2020 - 05.2021
  • Supervise the work of Loan Officers to ensure adherence to meet deadlines and proper procedures, correcting errors or problems as needed
  • Develop work schedules and assign duties to direct report personnel to ensure efficiency
  • Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
  • Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
  • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get rest & meal breaks
  • Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
  • Perform operational tasks to ensure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types and providing coaching regularly
  • Assume leadership responsibility for departmental tasks
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
  • Perform other duties as assigned by Management.

Education

Bachelors in Accounting - Accounting

University of Southern Mississippi
Hattiesburg, MS
05.2026

Associate of Science - Business Management

Pearl River Community College
Hattiesburg, MS
01.2021

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • Problem-solving abilities
  • Professional telephone demeanor
  • Active Listening
  • Customer Service
  • Staff Training
  • Quality Control
  • Team motivation
  • Task Delegation
  • Staff Supervision

Timeline

Assistant Manager

Tower Loan
05.2020 - 05.2021

Dual CSR

MAXIMUS
07.2019 - Current

Bachelors in Accounting - Accounting

University of Southern Mississippi

Associate of Science - Business Management

Pearl River Community College

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Cameron Spencer