Ensure completion and quality of the testing process by overseeing preparation of test case scenarios, use cases, and test scripts; participate in joint, client, and application testing and analyze and document test results
Provide subject matter expertise for roadmap and implementations to be used for business requirement documentation
Partner with business and IT to ensure proposed designs meet business needs and are effectively implemented in production by working through project life cycle activities (researching, testing, implementing, troubleshooting and measuring results)
Interpret clients and/or account management requests and lead resolution; translate complex details of system capabilities to non-technical audiences
Interpret technical specifications for business use
Serve as escalation point and mentor for all production roles.
Clinical Program Analyst (Comm & HIM)
Prime Therapeutics (PBM)
04.2022 - 02.2024
Partner with internal and external business partners to develop, generate, analyze, quality check, and coordinate the delivery of client and internal program reporting
Supports five clients (Alabama, North Dakota, Wyoming, Capital Blue Cross, Minnesota)
Develop and maintain business process flows and desk top procedures
Deliver VidGrid Training to the Clinical Program Management department to enhance all desk top procedures
Work with various internal departments to create and maintain client, member, and/or physician communications and templates, member disruption mailings, and utilization requests.
Trainer (Government Programs)
Prime Therapeutics (PBM)
05.2019 - 04.2022
Deliver training material in a face-to-face synchronous environment and/or the asynchronous work from home format for any training need
Collaborate with Managers, and Directors across the organization on strategic initiatives, and disciplinary action
Delivered D&I ignite inclusion training to over 25% of Prime employees including ELT
Delivered training on compliance and regulatory obligations (CMS, and NCQA)
Partner with department or functional area to identify training needs and prioritize activities based on timelines provided
Develop training materials and communications including training manuals, instructor guides, PowerPoint decks, DTPs, training exercises, training effectiveness surveys, handouts, and other materials
Maintain subject matter expertise in the areas of training and project management/development
Conduct pre- and post-training analyses reflecting effectiveness of training
Participate in all elements of training design, development, and project management including conducting focus groups for training rollout.
Desk Auditor/ Clinical Review Technician
Prime Therapeutics (PBM)
09.2016 - 05.2019
Analyzed individual pharmacy claims and conduct desktop audits of participating Network Pharmacies
Ensured compliance with contractual and regulatory obligations (CMS, and NCQA)
Identified and escalated potential non-compliant, suspicious, or fraudulent pharmacy activity to management.
Senior Pharmacy Technician
Walgreens Pharmacy
02.2014 - 09.2016
Maintains pharmaceutical stock to determine inventory levels
Generate revenues by calculating, recording, and issuing charges
Upholds records by efficiently filing physicians' orders and prescriptions
Creates job aides for all technician processes
Assist Pharmacy Manager in conducting interviews, and annual reviews for technicians.
Data Entry/ Call center Pharmacy Technician
Merwin LTC Pharmacy
06.2015 - 04.2016
Communicate with skilled nursing facilities to clarify orders
Exceeds company goal of 200 new prescriptions by maintaining an average of 230 new prescriptions per day
Conducted outreach to obtain new prescriptions from the skilled nursing facilities.
Lead Pharmacy Technician
CVS Pharmacy
10.2012 - 02.2014
Assist the pharmacist by dispensing medication orders, prescriptions and calculating quantities
Scheduling for technicians and/ new hire technicians
Manage direct reports, conduct interviews, and annual reviews for all technicians
Performs on the job training for all new hire technicians.