Cameron Steward
IT Professional
Tannersville,PA
Summary
Skilled IT professional with 3 years of experience in helpdesk support. Strong problem-solving abilities and a commitment to delivering excellent technical support and solutions. Adept at working collaboratively in cross-functional teams, analyzing and resolving complex technical issues. Committed to staying updated with emerging technologies and continuously enhancing skills.
Overview
12
12
years of professional experience
Work History
EMT-B
ST. LUKE'S UNIVERSITY HEALTH NETWORK
01.2018 - Current
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
- Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Rental Administrator
Northridge at Camelback
08.2020 - 08.2021
- Oversee Short-term rentals within the community, keep excel spreadsheets with Rental Permits and update them to ensure all the rental units are in compliance
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Oversee 135 rental units in the community as well as Interview new homeowners that are interested in turning their property into STRs, also handle Resale Certificates for new home buyers
- Also work as an Administrative assistant to the Property Manager
- Improved office organization and workflow through the development of effective filing systems.
IT Help Desk Technician
C3I Solutions
04.2012 - 10.2014
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Streamlined help desk operations by implementing an effective ticket management system.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Engaged in continuous professional development opportunities to stay current with industry trends and advancements.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor Of Applied Science In Information Technology - Cybersecurity
Southern New Hampshire University
Manchester, NHCERTIFICATE -
LUZERNE COUNTY COMMUNITY COLLEGE
Associate's degree - Information Technology
Southern New Hampshire University
07.2023
High school diploma or GED - College Prep
Berwick Area High School
Berwick, PA06.2000
Skills
- CUSTOMER SERVICE
- RETAIL SALES
- Customer Support
- Computer Skills
- IT support
- EMR Systems
- Network Support
- Teamwork and Collaboration
Relocation
- Anywhere in the U.S.
Groups
National Society of Leadership and Success, 03/2022, Present
Assessments
- Technical support: Customer situations, Proficient, 04/2022
- Technical support, Proficient, 04/2022
- Attention to detail, Proficient, 02/2023
- Technical support: Customer situations, Proficient, 07/2023
- Inside sales, Proficient, 05/2022
- Technical support, Proficient, 07/2023
Timeline
Rental Administrator
Northridge at Camelback
08.2020 - 08.2021
EMT-B
ST. LUKE'S UNIVERSITY HEALTH NETWORK
01.2018 - Current
IT Help Desk Technician
C3I Solutions
04.2012 - 10.2014
Bachelor Of Applied Science In Information Technology - Cybersecurity
Southern New Hampshire University
CERTIFICATE -
LUZERNE COUNTY COMMUNITY COLLEGE
Associate's degree - Information Technology
Southern New Hampshire University
High school diploma or GED - College Prep
Berwick Area High School
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