Cameron Thomas
Saratoga Springs,UT.
Summary
A results-driven professional committed to continuous improvement and dedicated to delivering exceptional customer experiences. Demonstrating a strong work ethic and a collaborative mindset, excels at building and nurturing client relationships while contributing to the growth of the organizations served.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Weave Communications
03.2019 - 09.2023
- Successfully expanded veterinary account from 48 to 100+ locations, and consistently exceeded KPI's.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales and product teams to address customer success objectives.
Technical Support Specialist
Weave Communications
10.2019 - 09.2020
- Led and coached team of agents in network troubleshooting.
- Collaborated with 3rd party partner IT teams to resolve complex network issues.
- Evaluated technical issue complexity and escalated when necessary to engineering team.
Customer Support Representative
Weave Communications
03.2019 - 10.2019
- Consistently ranked as top performer.
- Achieved record-breaking month by closing 2,218 tickets.
- Maintained remarkable personal CSAT score of 90.4%, well above 78.3% average.
Talent Experience Specialist
Jet.com Inc.
06.2016 - 09.2016
- Created welcoming environment for employees and guests at front desk.
- Supported team in onboarding over 100 new employees.
- Played pivotal role in relocating to new office space, organizing supplies, and swag.
Education
High School Diploma -
Corner Canyon High School
Draper, UT06.2016
Skills
- Business Development
- Sales Proficiency
- Revenue Growth
- Consultative Selling Techniques
- Salesforce CRM Experience
- Client Rapport-Building
- Customer Service and Assistance
- Customer Account Review
- Best Practices and Methodologies
- Account Management
- Training Junior Team Members
- Training Materials
Timeline
Technical Support Specialist
Weave Communications
10.2019 - 09.2020
Customer Success Manager
Weave Communications
03.2019 - 09.2023
Customer Support Representative
Weave Communications
03.2019 - 10.2019
Talent Experience Specialist
Jet.com Inc.
06.2016 - 09.2016
High School Diploma -
Corner Canyon High School
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