Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Live-In Elderly Caregiver
Joan Costello
Pleasanton, CA
10.2025 - Current
Medication Administration Monitoring: Regularly monitored residents post-medication administration to ensure therapeutic effectiveness and safety.
Organized family meetings to update on resident well-being, addressing any questions or concerns directly.
Ensured client safety by closely monitoring their health and reporting any changes or concerns to family members and healthcare providers.
Supported clients in maintaining independence by assisting with daily living activities, such as bathing, dressing, grooming, and mobility.
Assisted clients in achieving physical therapy goals by encouraging participation in prescribed exercises under the guidance of licensed therapists.
Upheld client dignity throughout caregiving process respecting their privacy and personal space at all times.
Maintained professional boundaries while developing deep connections with clients, fostering trust and creating a supportive caregiving environment.
Managed household tasks efficiently including cooking, cleaning, laundry, grocery shopping, and running errands to maintain a comfortable living environment for clients.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Promoted overall mental health for elderly clients through engaging conversations on various topics of interest and reminiscing about past experiences.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Entrusted to handle confidential and sensitive situations in professional matter.
Participated in emergency response protocols specific to elderly care, enhancing team readiness for unexpected situations.
Mecication Technician
The Parkview Assisted Living
Pleasanton, CA
02.2025 - Current
Collaborated with nursing staff to review medication orders and resolve any discrepancies or concerns.
Documented resident medication intake and observed for potential side effects or adverse reactions.
Educated residents about their medications, promoting understanding of dosage, purpose, and potential side effects.
Conducted inventory checks on medication supplies, maintaining accurate records to support compliance with regulations.
Engaged with families regarding medication management plans, fostering transparent communication about care processes and changes.
Administered prescribed medications to residents, ensuring accurate dosages and adherence to administration schedules.
Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Reviewed patient progress to document effects of any prescribed medication.
Reordered medication to maintain adequate supply.
Expedited the medication pass process without compromising accuracy through effective time management techniques.
Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Reduced medication errors by implementing a double-check system before administering medications to patients.
Reviewed medication orders for accuracy and completeness before administering medication.
Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
Administered psychotropic medications and anxiety education to patients to provide mental health care.
Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Turned and repositioned patients to prevent bedsores.
Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Reduced stress for patients and families by providing compassionate communication regarding medication management.
Strengthened patient trust by maintaining confidentiality and demonstrating empathy during interactions.
Ensured cleanliness and safety in medication storage areas, preventing potential medication cross-contamination.
Provided compassionate care to residents, improving their overall well-being and satisfaction.
Certified Resident Care Associate
The Parkview Assisted Living
Pleasanton, CA
02.2024 - 02.2025
Delivered personalized care to residents, ensuring comfort and adherence to individual care plans.
Monitored resident health indicators regularly, documenting changes and notifying healthcare professionals promptly.
Assisted residents with daily living activities, fostering independence while maintaining dignity and respect.
Maintained compliance with health regulations and safety protocols, ensuring a secure environment for all residents.
Trained new staff on best practices in resident care and emergency response procedures to enhance team performance.
Responded appropriately to challenging behaviors exhibited by some residents due to cognitive decline or mental health issues.
Provided support during emergency situations, remaining calm under pressure and effectively following established procedures for the safety of all involved parties.
Continuously sought opportunities for professional development through attending trainings, workshops, conferences related to senior care best practices.
Conducted regular room checks to ensure resident comfort, addressing any environmental concerns such as temperature, lighting, or noise levels.
Maintained confidentiality of sensitive personal information while documenting detailed observations and reporting any changes in resident condition to supervisors promptly.
Assisted residents with mobility, positioning, and transfers using proper body mechanics and equipment to maintain safety while promoting independence.
Participated in care plan meetings with interdisciplinary team members to review progress made towards goals and adjust interventions as needed for optimal outcomes.
Promoted a positive atmosphere within the community through effective communication and relationship-building with residents, families, and staff members.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted with meal preparation and service, ensuring proper nutrition for each individual resident based on their dietary needs.
Enhanced resident satisfaction by providing compassionate, personalized care and assistance with daily living activities.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped patients complete range of motion exercises to prevent loss of function during care.
Shift Supervisor
Starbucks Coffee
Livermore, CA
11.2020 - 12.2023
Demonstrated ability to manage a team of employees and ensure successful shift operations.
Managed store closing and opening procedures to ensure safety and security.
Held team members accountable during shift by effectively coaching to improve performance.
Responded promptly to customer inquiries or complaints in a professional manner.
Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
Supervised food production and preparation, promoting consistency with established recipes and procedures.
Provided excellent customer service and developed strong relationships with customers.
Initiated corrective action when necessary to maintain productivity levels among staff members.
Childcare Provider
Crosswinds Church
Livermore, CA
08.2017 - 08.2020
Provided safe and nurturing environment for children of different ages.
Maintained a clean and organized play area.
Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
Promoted children's emotional development by encouraging respect of others.
Education
High School Diploma -
Granada High school
Livermore
06-2021
Skills
Safety Awareness
Effective Listening and Communication
Safety and Security Enforcement
Managing Operations and Efficiency
Guest Satisfaction
Motivational Leadership
Alzheimer's support
Incontinence care
Respite care
Diabetes care
Physical therapy support
Hospice support
Fall prevention
Bedridden patient care
Parkinson's disease care
Hygiene assistance
Toileting assistance
Transfer assistance
Fast learner
Problem-solving
Attention to detail
Multitasking Abilities
Vital signs monitoring
Reliability
CPR certification
Certified in CPR/AED
Bedside manner
Wound care
Pain management
Feeding assistance
Medication administration
Medical terminology
First aid training
Childcare experience
Certification
CMT - Certified Medication Technician
RCP - Resident Care Partner
CNA - Certified Nursing Assistant
Interests
I enjoy helping others and giving back to the community