Summary
Overview
Work History
Education
Skills
Timeline
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CAMERON WAGENER

Maple Grove,MN

Summary

A results-driven Account Manager with 5+ years of experience skilled in forging lasting client connections through innovative solutions, driving revenue growth, and exceeding targets.

Overview

5
5
years of professional experience

Work History

Senior Inside Account Manager

Worldwide Express
05.2023 - 12.2023
  • Served as the primary liaison for a portfolio of 250+ diverse accounts
  • Managed customer migration to a new platform, providing training and collaborating with the development team to enhance the website’s functionality
  • Developed deep relationships to understand client’s specific needs and find innovative solutions
  • Utilized Salesforce to track margin and volume as well as record all communication with customers
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
  • Led presentations with executives/owners of businesses with frequent shipping volume.

Inside Account Manager

Worldwide Express
08.2022 - 05.2023
  • Consulted, educated, and simplified supply chain practices through an innovative, web-based platform
  • Streamlined in and outbound processes, providing customized solutions
  • Partnered with operations and account management teams for optimal customer satisfaction
  • Effectively presented solutions through cost-benefit analysis
  • Presented a streamlined technology solution developing detailed analysis of customized needs in challenging areas and lanes
  • Took the lead in coordinating all aspects of the proposal process
  • Closed, activated and trained decision makers on our exclusive shipping platform.

Commercial Sales Specialist

Cambria
03.2022 - 07.2022
  • Conducted data reporting and analysis through Salesforce for Cambria leadership
  • Managed the Commercial Sales Support Associate
  • Supported the Corporate, Commercial and Residential Sales Representatives by assisting in tracking and validating sales activities and customer orders in Salesforce
  • Provided Salesforce training for all new Cambria sales employees
  • Served as first point of contact for all quoting issues coming through Salesforce and ordering platform
  • Assisted in the refinement of lead generation through Dodge

Commercial Sales Support Associate

Cambria
09.2021 - 03.2022
  • Assisted with Salesforce maintenance and organization as well as lead development tracking
  • Maintained Cambria design sample inventory with Material Bank
  • Assisted in developing a new quoting tool that is integrated between two systems; Salesforce and new ordering platform
  • Provided Salesforce training for Corporate and Commercial Sales Representatives as well as training on the quoting and ordering process in a new ordering platform for Business Partners
  • Acted as liaison between Commercial Representatives in the field and Salesforce Development team

Customer Operations Associate

Cambria
06.2019 - 09.2021
  • Utilized Salesforce to file claims for business partners and customers as well as generated sales leads
  • Created an environment of trust by building strong working relationships with our product distributors as well as the clients they serve
  • Maintained an exemplary level of customer service throughout all interactions with our product distributors and their clients during inbound and outbound phone calls
  • Gathered and documented necessary information from customers and distribution partners to properly evaluate product claim submissions to ensure efficient and correct processing for all parties involved
  • Provided explanations to clients regarding the approval or denial of their claims based on company determined guidelines

Education

Bachelor of Business Administration Marketing -

University of Minnesota Duluth
Duluth, MN
12.2018

Skills

  • Salesforce
  • Client management
  • Microsoft Office
  • Customer service
  • Lead generation
  • Account retention
  • Relationship building
  • CRM proficiency

Timeline

Senior Inside Account Manager

Worldwide Express
05.2023 - 12.2023

Inside Account Manager

Worldwide Express
08.2022 - 05.2023

Commercial Sales Specialist

Cambria
03.2022 - 07.2022

Commercial Sales Support Associate

Cambria
09.2021 - 03.2022

Customer Operations Associate

Cambria
06.2019 - 09.2021

Bachelor of Business Administration Marketing -

University of Minnesota Duluth

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CAMERON WAGENER