Conducted root cause analysis after critical incidents which led directly to improved safety protocols implementation.
Provided expert guidance on best practices related to quality control and assurance, supporting continuous improvement efforts within the organization.
Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Inspected products prior to shipment to confirm accuracy.
Recorded inspection and test results on data sheets.
Conducted detailed building structure inspections to identify and resolve potential risks.
Manager
Lucky 5 Logistics
11.2017 - 01.2023
My responsibilities were: scheduling, hiring, managing call ins, organizing reports, keeping drivers safe on road, maintenance repairs to delivery vans, handling of payments from dealerships, DSP of the year 18’&19’, meeting and exceeding Amazon metrics, and a huge focus on safety.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Developer Executive
World Global Network
12.2016 - 12.2017
Independent business owner
Promote and bring to market the 1st wearable technology to measure all of your vitals
Apart of launching this revolutionary product in 195 countries
Network and work with various people and personalities
Connecting and helping people of all walks of life
Lead a sales team and independent business owners.
Tested functional compliance of company products.
Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
Inside Marketing Consultant
DexMedia
06.2016 - 01.2017
Meeting company objectives
Provide new forms of marketing too small to medium sized businesses
Renew and up selling print only (Phonebook) customers to get most bang for their buck
Renew and up selling existing clients on out dated programs
Reach out to new businesses and help explain why you want to market your business
Talk to small businesses about how to achieve long term and short term growth with advertising
Make sure each business owner is being found in the desire place in which their customers would look for their line of work
Helping let new and old business owners know the pros and cons of how to online market their company
Being 100% transparent to each individual customer under contract how their current program is working for them
Allowed me to have high retention rates for renewals
Balancing the amount of new customers with existing customers Ranked in the top 3 of my position out of 195+ reps company wide Apart of making a brand new company program more functional and detecting bugs and finding deficiencies inside the program
Worked with salesforce in great detail.
Managed annual marketing budgets for [Number] clients.
Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
Route Sales Representative
Aramark Uniform Services
09.2013 - 06.2016
Meeting base business growth numbers by selling various options such as: towels, mats, mops, air fresheners, uniforms, etc
Within existing customers
Uphold high retention by reducing the number of customers calling into customer service with exceptional customer service
This sometimes meant taking care of the customer on an off scheduled day of delivery
Offering product not being rented for the customer by letting each one know about all the direct sale items available
Expanding the route by cold calls, go leads, and walk-in sales
Working with upper management setting and maintaining par levels to help their company run more smooth and efficient
Excelling at contests by using every tool and resource available to me; driven by bonus incentives that are given to the top-5
Closing sales by overcoming objections; asking for sales; negotiating prices; completing sales or service agreement contracts; explaining and offering service, and delivery days; payment plans
Up to date with job knowledge from the use of company video’s along with asking DM’s, GM’s point of views
Enhancing route reputation by owning up for accomplishments and taking on different requests to explore new opportunities to add value to job accomplishments.
Maintained positive relationships with customers using good communication and follow-through abilities.
Assistant Manager
Buckle
03.2011 - 09.2013
Merchandising to bring more appeal; grouping fits that make sense together; mixing multiple categories; product placement
Reviewing last year’s numbers for the week and setting goals and tasks to do better by managers meeting; reviewing latest videos for knowledge; educating and challenging the staff
Growing all areas of business; men’s and women’s clothes; Buckle Card; Layaway; Guest Loyalty; Referrals
Impacting sales presentations with team to build bigger sales
Create new sales by word of mouth as well as walking the mall
Continuously cleaning and re-organizing the store throughout the day
Communicate effectively and professionally with internal and external customers
Responsible for setting the schedule and influencing where people are placed in store
Responsible for exceeding last year’s sales for the day/week
Educating everyone on new product to bring confidence to sales presentation.
Assistant Manager
Quikbreak Phillips 66
03.2010 - 01.2011
Signing up customers with kicks back credit card
Stocking shelves keeping everything to date
Ordering shipments
Check in shipments and verifying order
Keeping a clean image for the store throughout the day
Responsible for drawer and money deposited.
Salesman/ Cashier
GNC- Columbia, Missouri
08.2008 - 05.2009
Understanding and explaining how a product will react and how it should be used
Developing knowledge to assist customers requests on specific areas of health concerns
Networking inside the mall as well the universities rec center
Develop buyers with the guarantee to find something that works; if not first exchange until we find one
Offer samples on promotions to help drive that products business
Getting each person their own rewards Gold Card.
Assistant Coach
Hibbett Sports- Belton, Missouri
09.2007 - 07.2008
Prepared the sales floor by doing markdowns, signage, fixtures, inventory, and displays
Assisted customers with excellent customer service
Offering more than what the customer asks for
Prepare the weeks schedule
Responsible for cash drawer and bank deposit
Answer questions, show the difference between brands, and offer my opinions on fits, style and appearance
Conferenced briefly with area DM of company everyday.
Installer/ Finisher
The Hardware Guy- Belton, Missouri
05.2007 - 08.2007
Responsible for driving company van
Prospecting future business
Making bids to gain new business
Installing floors by; lay the wood; sanding; hand scraping corners; staining; and clear coating
Maintaining a clean environment to ensure customers personal belongings didn’t get ruined
Finishing floors by; buffing the clear coat; recoating to enrich the final appearance.
Sacker/ Utility
Price Chopper- Belton Missouri
08.2003 - 08.2006
Sacking customers groceries
Answering questions where certain groceries are located
Providing excellent customer service
Maintaining a clean work environment
Check in vender orders
Unload and fill stock orders.
Education
Computer Sciences -
Longview Community College
Lee's Summit, MO
07.2007 - 05.2008
Business and Computer Sciences -
Moberly Community College
Columbia, MO
08.2008 - 05.2009
High School Diploma -
Belton High School
Belton, MO
03.2003 - 05.2007
Skills
Adapting to change
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Employer Address
13612 Washington Ave, Kansas City, MO, 64145
Employer
Pizza Shoppe
Greeting
Dear Hiring Manager
References
Stan Lippelman, President of Marketing at Bass Pro, (417) 860-8829
Chris Young, Owner of Hardwood Guy, (816) 446-3368
Brian Reed, Owner of Lucky 5 Logistics, (816) 825-2840
Kevin Prickett, Regional Sales Manager at MSE, (816) 256-9278
Alex Young, Quality & Receiving Supervisor at Honeywell FM&T (816) 585-7256