Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Welch

Middleboro,MA

Summary

Accomplished Store Manager with a proven track record at Habitat for Humanity Restore, enhancing sales and customer satisfaction. Expert in inventory management and customer service, Exceling in team leadership and problem-solving, significantly boosting revenue and operational efficiency. Skilled in fostering community engagement and driving mission advocacy with exceptional communication and organizational abilities.

Overview

10
10
years of professional experience

Work History

Store Manager

Habitat for Humanity Restore
10.2018 - 09.2024
  • Oversee Daily Operations: Manage the day-to-day operations of the ReStore, ensuring efficient workflow and a positive shopping environment.
  • Staff Management: Recruit, train, and supervise staff and volunteers, fostering a collaborative team atmosphere.
  • Sales and Revenue Growth: Develop and implement strategies to increase sales and donations, meeting or exceeding revenue targets.
  • Inventory Management: Oversee inventory acquisition, organization, and pricing to maximize profitability and reduce waste.
  • Customer Service Excellence: Ensure high standards of customer service, addressing inquiries and resolving issues promptly.
  • Community Engagement: Build and maintain relationships with local businesses, donors, and community organizations to drive support and awareness.
  • Financial Oversight: Monitor financial performance, manage budgets, and report on key metrics to ensure fiscal responsibility.
  • Marketing and Promotion: Plan and execute marketing campaigns and events to promote the ReStore and its mission within the community.
  • Health and Safety Compliance: Ensure compliance with all health, safety, and operational policies and procedures.
  • Mission Advocacy: Act as an ambassador for Habitat for Humanity, promoting the organization’s mission and values in all interactions.

Supervisor

Bed Bath & Beyond
04.2014 - 10.2018
  • Team Leadership: Supervise and motivate team members, fostering a positive work environment and encouraging professional development.
  • Sales Support: Assist in achieving sales targets by providing guidance to associates on customer service techniques and product knowledge.
  • Staff Scheduling: Create and manage employee schedules to ensure adequate coverage during peak hours and special events.
  • Training and Development: Onboard and train new employees on store policies, procedures, and best practices to ensure a high level of performance.
  • Customer Service Excellence: Lead by example in delivering exceptional customer service, addressing customer inquiries and concerns effectively.
  • Inventory Management: Assist with inventory control processes, including receiving shipments, conducting counts, and maintaining stock organization.
  • Visual Merchandising: Ensure that merchandise is displayed attractively and in accordance with company standards to enhance the shopping experience.
  • Operational Compliance: Enforce store policies and procedures, ensuring compliance with safety and loss prevention protocols.
  • Sales Reporting: Monitor sales performance metrics and provide feedback to management on team achievements and areas for improvement.
  • Problem-Solving: Address operational issues and employee concerns promptly, escalating to management when necessary.

Education

Some College (No Degree) - General Studies

Cape Cod Community College
West Barnstable, MA

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management

Timeline

Store Manager

Habitat for Humanity Restore
10.2018 - 09.2024

Supervisor

Bed Bath & Beyond
04.2014 - 10.2018

Some College (No Degree) - General Studies

Cape Cod Community College

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Cameron Welch