Cameron Wilson
Glassboro,NJ
Summary
Experienced retail sales manager well versed in driving an excellent customer service experience while managing a fiscally responsible business.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
The Home Depot
06.2010 - Current
- Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from home improvement retail.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Greeted customers in a timely fashion while quickly determining their needs.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Supervisor
The Home Depot
05.2004 - 05.2010
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Assistant Manager
Rita's Water Ice
03.1998 - 10.2002
- Immediately addressed problems with customers to promote quick and successful resolution.
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Engaged with customers in a sincere and friendly manner.
Education
Bachelor of Arts - History
Saint Joseph's University
Philadelphia, PA2004
Skills
- Customer experiences
- Business initiatives proficiency
- Oral and written communication
- Natural leader
- Detail-oriented
- Customer-oriented
- Personable
- Active listening skills
- Coaching and Developing Associates
- Product and Service Sales
- Staff Management
- Issue Resolution
Timeline
Assistant Store Manager
The Home Depot
06.2010 - Current
Department Supervisor
The Home Depot
05.2004 - 05.2010
Assistant Manager
Rita's Water Ice
03.1998 - 10.2002
Bachelor of Arts - History
Saint Joseph's University