Managed a book of 800+ clients with positive, knowledgeable support for sales and service needs in SaaS
Identified and qualified upsell opportunities within current book of business while also identifying and closing net new business opportunities in my territory
Guided clients through the sales process with a consultative approach, including demos on Raiser's Edge NXT
Developed a strong background using Salesforce and Salesloft to manage accounts and efficiently prospect new solutions for accounts based on individual needs
Prospected outside current territory for net new sales/logos
Adapted to working in a fully remote environment while building relationships with clients
Graduated from Blackbaud's Solution Selling Academy.
110% Quota Attainment in 2023
Currently over 100% Quota Attainment in 2024
Realtor
Carolina One Real Estate
Charleston, SC
08.2020 - Current
Establish new relationships and cultivate existing ones to expand Carolina One's network
Maintain communications with potential buyers and sellers throughout the tri-county area
Negotiate real estate transactions for both buyers and sellers
Participate in professional development and team building exercises supported by Carolina One
Coordinate finances for buyers
Manage time sensitive, complex interactions for customers
Director of Membership Engagement
CHARLESTON METRO CHAMBER OF COMMERCE
North Charleston, South Carolina
12.2018 - 04.2020
Identified and closed prospective members, while cultivating relationships with new and existing members
Consistently reached and exceeded sales goals on a monthly basis
Grew net membership base by 4% over 2019
Developed and followed up on membership leads for new member sales
Actively sought new members by cold calling, researching, and performing other lead generation activities
Created agendas and monthly sales forecasts for team meetings
Maintained knowledge of goals, objectives, and services provided by the Charleston Metro Chamber of Commerce
Managed and completed multiple projects on time
Provided excellent service and attention to customers when face-to-face or through phone and email exchanges
Completed Dale Carnegie High Impact Presentation course for professional sales development in February 2020
Senior Snow Account Manager / Logistics
North Atlantic Services
Epping, NH
02.2013 - 11.2018
Developed and managed new accounts through referrals, on-site meetings, and cold calling
Grew commercial account numbers from 200 to 300
Responsible for retaining accounts through exceptional client service
Managed over 100 employees; responsible for hiring and firing
On call 24 hours per day during storms
Oversaw pre-storm coordination and all emergency requirements
Assessed skills and coordinated training for new employees; allocated tasks and equipment according to assessments
Selected and structured teams for most effective operations in the field
Optimized plow routes and logistics coordination for all employees
Responsible for invoicing and accounts receivable for all accounts
Managed pre and post season audits and damages
Implemented new technology to streamline business operations, including a mobile app (LMN)
Oversaw office work including improving company efficiency, payroll, and spreadsheets
Surf Programs Director /Store Manager
Summer Sessions Surf Shop
Rye, NH
06.2009 - 08.2018
Managed a surf camp of 700 campers per season
Consistently sold 700 slots within first week of opening registration
Recruited, managed and mentored an average of 15 coaches per year
Managed and directed floor arrangements, sales and employees for two store locations
Managed select product inventory
Constructed and launched second store branch
Oversaw building renovation and established new ancillary juice bar business
Rickshaw Tour Guide
Charleston Rickshaw
Charleston, South Carolina
03.2007 - 03.2009
Created tour programs with focus on providing guests custom tours based on personalized local knowledge of Charleston, SC
Managed 10+ employees and dispatched accordingly based on timing and availability
Consistently earned in the top 10% of guides
Intern
Merrill Lynch Wealth Management
Charleston, SC
01.2008 - 05.2008
Worked under the direct supervision of Financial Advisor Paul Vanatta and Senior Administrator Kathy McDermott
Helped build strong client relationships and learned all areas of their business operations
Education
Bachelor of Science - Business Administration
College of Charleston
2008
References
Tim Rogers - Vice President of Membership - Charleston Metro Chamber of Commerce - (202) 374-0514