Cameron Wyatt
Towson
Summary
Hello, My name is Cameron Wyatt and I am currently looking for a full time job that I am able to work on site, and I am open to working remote/hybrid as well. I have experience with working in the auto industry and working in IT as well, and working with basic power tools and heavy equipment. I am available for interviews throughout the week during regular hours 9-5 as well as hours after, and I have open availability during the day and night. Reach out to me when you have availability and I will answer the call! Please reach out by phone or email. Feel free to leave a message as well, or message me through Indeed Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Vontas
02.2024 - Current
- Working on the public transit buses from 8:30am-4:30pm.
- Working off a ticketing system called MAXIMO, tickets are created from Maryland Transit Authority technicians and bus depot foremen.
- Bus ticketed issues are focused on Vontas owned/maintained equipment (radio equipment supplied from MTA, GPS touch screens for the drivers to log in and view routes, Main computing units and supplied connecting cabling, routers connecting equipment to MTA cell networks.)
- FST's (Field Service Technicians) are also asked to check on issues from other contracted vendors who's equipment coincides with Vontas equipment, like Headsign for the front of buses to show locations of routes for drivers, as well as fareboxes that may be causing electrical issues with our system and other parts of the system.
- Tools used are basic hand tools, socket wrench, electric power tools, Multimeter, laptop for updating software for Operating System Cards for the computing units.
- Other prioritized duties include working and communicating with MTA leadership and upper management about new focuses for buses and new prioritized tickets within MAXIMO, as well as fixing any communication issues between Vontas and MTA.
- There have been training opportunities available at Company HQ at Cedar Rapids, Iowa for in-person and remote training as well.
- Travel opportunities for training at other clients supported with Vontas.
- Trained new technicians on proper procedures for equipment installation, troubleshooting, and repair.
- Managed inventory levels by accurately tracking parts usage and ordering supplies as needed to ensure uninterrupted service delivery.
- Maintained detailed records of all service calls, including work performed, parts used, and time spent on each job.
- Implemented safety protocols and best practices to ensure compliance with industry regulations and prevent accidents or injuries on job sites (proper footwear, safety vest, safety glasses, gloves).
- Collaborated with sales team to provide technical expertise during client meetings or product demonstrations.
- Developed strong relationships with key clients through regular communication and proactive problemsolving efforts.
- Participated in continuous training programs offered by manufacturers to stay updated on the latest technologies.
- Provided exceptional customer service by effectively communicating with clients to understand their needs and address any concerns.
- Diagnosed and resolved complex technical issues in a timely manner to minimize downtime for clients.
Help Desk Technician
Clinical Associates
01.2022 - 01.2024
- Working at the side of the IT Tech Manager, my role is the more 'day to day business' taking care of new incidents with the employees computers and workstations, with copiers and printers that malfunction and need an immediate repair.
- Assisting with customizing devices (display personalized settings, Google Chrome functions and customizations, email customizations with Microsoft Outlook 365, Windows functions to work, specific apps for the doctors and providers).
- Imaging multiple devices to handle Windows 10 with NextGen software installed at initial start of computer.
- Working with NextGen technicians daily, and installing the proper software for each provider and their specific office devices (workstations with Printers and Copiers each needing specific software to be connected to the domain).
- Experience daily with NextGen Remote workstations and the software that includes EHR, CT Scans, and other medical software as well.
- Experience with Windows 10 software fixes, Windows 10 installs, deployments, and remote IT assistance when there is the technical issue from a Doctors Medical Assistant, or from the Doctor themselves.
- As new tickets and IT issues are put into our newly created Solar Winds ticketing system, I am the first to examine ticket subject and territory and am responsible to assign tickets to fellow IT employees when they are due, and require daily/bi-daily updates of status for technical repairs and warranty repairs as the updates come along.
- Daily routine checks among the 3 other sites and 2 remote locations spread out among northern Baltimore and Owing Mills of Maryland.
- The Reisterstown and Woodholme locations are frequent visiting locations since they are larger sites and have more providers and offices each with computers and printers that require constant IT Help Desk assistance with User Errors as well as Device malfunctions arise.
- Clinical Associates offers mileage compensation since my job involves a solid 45-50% of travel and I have to be the Johnny On the Spot with repairs for the Doctors And Medical Assistants, and also providing remote repairs and fixes when I am not able to be on location, and using a secure Remote Software.
- The current position involves as well keeping inventory of devices and making sure we keep the ticketing system updated and running smoothly, especially when we have to remove device access for Server Control of the 5 Servers.
- Server Maintenance and upkeep, working with NextGen technicians to check the status of the domain and the server statuses that each doctor connects to as soon as they are on the premises.
- Being professional is very key due to the circumstances these patients are Going Through and how the Doctors can occasionally cause upset feelings to come out and it may happen right next to a computer fix or adjustment.
- Assigning printers to IP Addresses and connecting devices and computers and laptops to the printers via IP Address.
- Routine network closet's maintenance checks and evaluations, checking status of each switch and network router and check for any irregularities or 'flashing red lights'.
- Studying white pages for NextGen operating system inner functions and fixes when a user error comes up or the provider experiences server slowness due to load needing balance and then would require myself or the IT Manager to fix the issue.
Store Main Technician
ICFX Technologies
03.2021 - 12.2021
- Storefront Duties: (customer interactions and transactions, introduction into ticketing system, noting detailed invoice of device and issues, handling transactions with each ticketed repair and noting down report of the day at each EOD or End of Day).
- Repairing devices: I am the main technician at ICFX Technologies, and with that role I am responsible for interacting with the customers that come into the store and I have first take when it comes to devices that need to be repaired, so I am right there immediately to fix any device.
- I am able to completely repair an iPhone 6,7,8,X,XR,XS,11,12, as well as Samsung Models Galaxy 8-21 and Note 8-12.
- I have been able to be very experienced with a variety of computer errors and issues and repairs that I was able to fix completely, with both hardware and software issues.
- I am responsible to noting and ticketing the repairs done, making sure all the tickets are up to date each day, making sure part orders are up to date each afternoon by order time (5PM), and cleaning the store routinely.
- I have my own tools as well for repairing electronics, and I want to keep working on improvements and moving up.
- I am always eager for a challenge with IT repair and electronics.
Gadget Guru Electronics Technician/Computer Technician
Front Desk
10.2020 - 03.2021
- Ticketing Based System using Lightspeed Retail System, focusing on Computer Diagnostic & Repair/ Video Game Repair & Diagnostic/ Mobile Device Repair & Diagnostic.
- Personally Responsible for Front Desk Operations including Customer Intake, Detailed Analysis of Device Issues and Customers Expectation for Repair, Receiving and Processing Intake Deposit.
- Being Familiarized with Windows 7-10, MAC iOS systems through multiple generations and BIOS analysis and Software Repair.
- Familiarity with various HDD variations and models, SSD variations and models, RAM DDR3/DDR4 replacement parts and repair, various Mother Board types and various repair methods, Full Computer Breakdowns and Reassembly.
- Video Game Software Analysis & Repair, Hardware Analysis & Repair, Full Disassembly & Reassembly, Hardware Part Knowledge and Replacement Knowledge, Replacement Part Repair Experience.
- Mobile Device Hardware Diagnostic & Repair, Software Diagnostic & Repair, Replacement Part Repair Experience.
- Responsible for Handling Payments for Repair, Calling Customers for Updates for Devices, Store Opening Procedure and Store Closing Procedures, Store Front and Back Cleaning.
- Store Management Experience with Maximizing Revenue, Stock Checking for Parts, and Saving Cost of Repair through Other Methods (Using Recycled Device Parts).
- Soldering Experience as well when needed.
Call Center Assistant
IKEA
07.2020 - 09.2020
- While working at the IKEA Call Center, the duties each employee were responsible for were to handle each call in a timely and respectful manner, diagnose the exact problem that the customer is calling in about, and find a solution through the methods provided that satisfied the customer.
- During the opening call, I would use the greeting supplied by IKEA to introduce myself and ask the customer some questions to deduce how I could personally assist the customer or if they needed to be in a different department.
- I personally would resolve issues related to Shipping Delays, Order Cancellations, Returns, Missing Parts, Orders over the phone as well as de-escalation if customers were overly emotional during the call.
- If customers needed spare parts mailed to them, I would personally ask information about the product and create a list of the parts that the customer needed and have them be shipped ASAP.
- If customers had order issues, I would personally try to resolve the order issues. Common issues with orders are payment issues, shipping delays, orders arrive damaged, as well as shipping and delivery issues.
- IKEA supplied myself with a binder with shortcuts and steps and procedures to follow when handling customers, and there was a manager always on call if needed.
- For each call I would personally oversee and process, each call was recorded for training purposes and feedback.
- Management would oversee each call and using a rating system, I would know at the end of the week how well I performed on my calls.
Cellular Salesman
Verizon
10.2019 - 04.2020
- My Responsibilities at Cellular Sales were to sell mobile phones, mobile tablets, and offer Verizon Authorized Plans and Services.
- Store worked off of a Rotation System, when one salesman takes in a customer then the next available salesman would take in the next customer.
- Working through Sales Force, I would then collect customer information to access their account, and proceed to discuss what brought the customer in.
- Analyzing the Customers Account to see the status of their devices as well as any possible upgrades available for their devices, or pitch the offer to add lines for their account and pitch for customers to purchase devices they wanted to buy.
- I would handle device analysis and Diagnostics for what issues are happening for the customers device, and offer a solution of tech repair or device replacement.
- Device Analysis would entail going into the software of the mobile device and checking the status of how the device is running.
- Making sure the customer is fully satisfied, I would ask if there is anything else we can offer and I would pitch accessories to increase commission, and offer further assistance for tech issues with Verizon options for their plan (add ons for security for their devices and internet security).
- I would study new and upcoming devices being sold by Verizon, checking the newest devices for Samsung, Apple, LG, Motorola, etc.
- After each sale, I would give the customer my personal phone number so that the customer would have 24/7 access to myself at any time for any future sales, or any future device assistance.
Waiter/Host
Wild Wings
02.2019 - 10.2019
- At this job I was personally responsible for my own area each and every night for service during our food hours.
- Customers would come in, I would greet them and start off with drink orders and appetizers.
- After their food has been brought to the table, I would ask the dining customer about entree items and possible dessert options as well.
- At the end of the night I would collect all receipts and tips and check out for the night after dinner service is finished.
- BWW (Buffalo Wild Wings) would run off their own personal POS system for ordering food for tables and putting in payments and tips.
- BWW managers would handle the closing out each night for each employee, when I would work at the takeout counter I would be offered Host hourly wage plus tips for service and orders.
- I personally checked each table I serviced to ensure the complete satisfaction for each customers experience to my best ability, and at the end of each night I would be held fully responsible for my area being clean and wiped down and organized as well.
Sales Associate
Jos A Bank
08.2017 - 02.2019
- Jos A Bank is a retail clothing store that also offers tailoring for clothing as well as Tuxedo Rentals.
- Jos A Bank operations ran off of their own personal POS system that would handle not only just sales, but also could handle rentals and customer's information.
- My personal role was as a Sales Associate, and my duties during this time were as follows.
- I was personally responsible for greeting customers when they entered the store, while asking the customers about what products or services they had come in for.
- I would guide them to the area of the store that had the clothing they are looking for at the moment, and I would bring notice to the customers about the deals we currently had running.
- I personally organized the store's tuxedo rental area as well as would handle everyday customers wanting to either rent tuxedos or plan out their wedding/event.
Education
High School Diploma -
Methacton High School
06.2017
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Montgomery County Community College
05.2018
Skills
- Automotive repair
- Active Directory
- Training & development
- Help desk
- Sales
VPN
- Technical Support
- Driving
- IT
- WAN
- Application support
- IOS
- Leadership
- Time management
- Troubleshooting
- Information Security
- Technical support
- Desktop support
- Network support
- Linux
- Typing
- Mobile Devices
- Network security
- Heavy lifting
- Communication skills
- Remote access software
- Operating Systems
- TCP/IP
- Mac OS
- Customer service
- Mobile devices
- Operating systems
- IT support
- Windows
- Software Troubleshooting
- Enterprise software
- Software troubleshooting
- Android
- Computer networking
- Microsoft Windows
- Network Support
- Assembly
- Fault diagnosis
- Hand tools proficiency
- Equipment inspection
- Schematic interpretation
- Verbal and written communication
Certification
- Driver's License, 09/01/20, 04/30/28
- Food Handler Certification
Timeline
Field Service Technician
Vontas
02.2024 - Current
Help Desk Technician
Clinical Associates
01.2022 - 01.2024
Store Main Technician
ICFX Technologies
03.2021 - 12.2021
Gadget Guru Electronics Technician/Computer Technician
Front Desk
10.2020 - 03.2021
Call Center Assistant
IKEA
07.2020 - 09.2020
Cellular Salesman
Verizon
10.2019 - 04.2020
Waiter/Host
Wild Wings
02.2019 - 10.2019
Sales Associate
Jos A Bank
08.2017 - 02.2019
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Montgomery County Community College
High School Diploma -
Methacton High School
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