Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
Property Claims Adjuster
Oklahoma Farm Bureau
07.2024 - Current
Exercised proper judgment and decision making to analyze claims, losses, and policy coverage.
Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
Negotiated claim settlements and recommended litigation when claims could not be settled.
Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
Real Estate Agent
Self Employed
01.2021 - 01.2025
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Communicated with clients to understand property needs and preferences.
Advised clients on market conditions and property value for informed decision-making.
Presented purchase offers to sellers for consideration.
Developed and maintained relationships with clients through networking, postcards, and cold calling to encourage repeat business
Reviewed market research data and changed sales plans accordingly.
Conducted comprehensive market analysis to identify opportunities for investors.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Liaised between buyers and sellers to provide positive experiences for both parties.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Reviewed and executed confidential documents, contracts and disclosures.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Coordinated appointments to show tenants and buyers prospective homes.
Negotiated contracts with buyers and sellers to maximize customer savings.
Performed home evaluations and developed competitive market analysis for individual homes.
Assisted in the training and onboarding of new agents by allowing them to shadow sales appointments to include Open Houses, Showings, Home Inspections, Etc.
Insurance Account Executive/Agent
Glenn Harris and Assoc, Inc Insurance
07.2019 - 04.2021
Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
Guided agents through life, health, property and casualty insurance licensing and renewal processes.
Cultivated mutually beneficial client relationships through telephone calls and meetings.
Listened to customer complaints and concerns to diffuse issues by correcting errors and making
adjustments.
Quoted current and prospective clients with several insurance companies and presented proposals.
Developed new and innovative marketing strategies to boost agency's profitability and penetrate new markets.
Followed up with potential clients regarding online information requests to present and clearly explain coverage options.
Lead the training of new agents in successful sales practices, company regulations, and overall agency onboarding.
Insurance Broker/ Agent
MWI Insurance Brokers
03.2016 - 07.2019
Informed clients of policies and procedures.
Resolved caller issues quickly and thoroughly.
Obtained client information by answering telephone calls.
Advised customers about new products and assisted customers in determining best product for their needs.
Quoted insurance policies across multiple companies on a daily basis
Performed my job with integrity on a daily basis
Insurance Producer
Farmers Insurance
08.2015 - 03.2016
Provided detailed information about company insurance products.
Provided information on features, policies and relative advantages to promote insurance packages.
Set up policies and completed all documentation.
Worked in high-volume, competitive sales environment.
Approached potential clients by using direct marketing mailings and phone contacts.
Maintained high standards of customer service by building relationships with clients.
Estimator
Ranger Plant Constructional Company Inc
01.2014 - 11.2015
Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
Analyzed plans and specifications to identify scope and cost of projects.
Gathered data on materials, labor and equipment costs to determine total costs of projects.
Prepared bids and proposals to submit to clients and secure new business.
Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
Pipe Foreman
Ranger Plant Construction
03.2012 - 10.2012
Liaised between field engineers and trade workers align construction projects with drawings and specifications.
Supervised layout, assembly and installation of various sizes and types of drainage pipes.
Assembled and secured pipes, tubes, fittings and related equipment according to project specifications.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Trained workers in proper methods, equipment operation and safety procedures.
Inspected equipment and tools used for safe operation.
Directed projects according to schedule and quality demands.
Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Provided feedback to workers on job performance and safety procedures.
Created and implemented plans to maximize efficiency of workers.
Developed and maintained positive relationships with clients and other stakeholders.
Pipe Fitter
Ranger Plant Construction
06.2010 - 02.2012
Fabricated and installed screw pipe, socket weld pipe and stainless steel tubing.
Threaded pipes using piping machines.
Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
Interpreted blueprints to determine locations, quantities and sizes of materials required.
Measured, threaded and cut materials to correct angles.
Fabricated piping pieces and components in line with design specifications for each system.
Read and interpreted blueprints and schematics to determine locations, quantities and sizes of materials required.
Boat Detailer
Bass Pro Shops Outdoor World
02.2010 - 05.2010
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Vacuumed interiors of boats to remove dirt and debris.
Restaurant Busser
Eskimo Joes
06.2009 - 02.2010
Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
Provided respectful and courteous bussing services while operating within active dining rooms.
Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Welder Helper
Ranger Plant Construction
05.2008 - 08.2008
Maintained equipment in good working order.
Kept positive attitude focused on learning new processes and techniques.
Fetched materials, equipment and tools for welding professionals.
Removed trash and excess materials to clean up work areas.
Inspected final products to assess compliance with quality standards and established tolerances.
Welder Helper
Ranger Plant Construction
05.2007 - 08.2007
Welder Helper
Ranger Plant Construction
05.2006 - 08.2006
Labor Hand
Ranger Plant Construction
05.2005 - 08.2005
Loaded, unloaded and moved material to and from storage and production areas.
Maintained work areas by cleaning and straightening for maximum productivity and safety.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Collected measurements and marked locations as part of project preparations.
HVAC Assistant
Deal Refrigeration
05.2004 - 08.2004
Used tools to install, connect and adjust thermostats, humidistats and timers.
Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
Joined pipes or tubing to refrigerant and water sources to form complete circuit.
Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
Education
Completed coursework towards General Studies -
Northwestern Oklahoma State University
Alva, OK
Completed coursework towards Environmental/ Industrial Safety - undefined
University of Central Oklahoma
Edmond, OK
High School Diploma -
Laverne High School
Laverne, OK
05.2006
Skills
Cultivating Business Relationships
Customer Follow-Up
Team Management
Ability to Meet Deadlines
Critical Thinking/Problem Solving
Self Starter
Staff Training
Inside and Outside Sales
Active Listening
Logistics
Accomplishments
2023 Top Buyer's Agent - Levinson Real Estate
Timeline
Property Claims Adjuster
Oklahoma Farm Bureau
07.2024 - Current
Real Estate Agent
Self Employed
01.2021 - 01.2025
Insurance Account Executive/Agent
Glenn Harris and Assoc, Inc Insurance
07.2019 - 04.2021
Insurance Broker/ Agent
MWI Insurance Brokers
03.2016 - 07.2019
Insurance Producer
Farmers Insurance
08.2015 - 03.2016
Estimator
Ranger Plant Constructional Company Inc
01.2014 - 11.2015
Pipe Foreman
Ranger Plant Construction
03.2012 - 10.2012
Pipe Fitter
Ranger Plant Construction
06.2010 - 02.2012
Boat Detailer
Bass Pro Shops Outdoor World
02.2010 - 05.2010
Restaurant Busser
Eskimo Joes
06.2009 - 02.2010
Welder Helper
Ranger Plant Construction
05.2008 - 08.2008
Welder Helper
Ranger Plant Construction
05.2007 - 08.2007
Welder Helper
Ranger Plant Construction
05.2006 - 08.2006
Labor Hand
Ranger Plant Construction
05.2005 - 08.2005
HVAC Assistant
Deal Refrigeration
05.2004 - 08.2004
Completed coursework towards Environmental/ Industrial Safety - undefined