Cameron D. Jones
Waukon
Summary
I have extensive work experience in optimizing communication and resolving ineffective practices. Proven success in managing budgets, improving customer satisfaction, and overseeing inventory control. from customer service to marketing & management. I have experienced being at the very bottom of a business to the very top. I offer a vast amount of knowledge that makes me very flexible, which allows me to fit in wherever I am needed.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Northland Breaks LLC
03.2023 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction by ensuring prompt resolution of issues and concerns.
Online Breaker
Coulee Cards & Gaming
12.2022 - 03.2023
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Managed chat during live streams to cultivate a positive community atmosphere, addressing questions and engaging viewers in conversation.
- Enhanced viewer engagement by consistently delivering high-quality content and maintaining a regular streaming schedule.
- Grew follower base through active promotion on social media platforms and collaborations with other streamers.
Online Breaker
Badger Breaks
10.2021 - 12.2022
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Managed chat during live streams to cultivate a positive community atmosphere, addressing questions and engaging viewers in conversation.
- Enhanced viewer engagement by consistently delivering high-quality content and maintaining a regular streaming schedule.
- Grew follower base through active promotion on social media platforms and collaborations with other streamers.
Medical Service Coordinator
LHI
10.2017 - 10.2021
- Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
- Conducted regular audits of patient files for compliance with regulatory requirements, ensuring prompt resolution of any discrepancies identified during the review process.
- Reviewed referrals from walk-in patients and checked requirements to facilitate immediate processing.
- Acted as a liaison between patients, families, and healthcare providers, fostering strong relationships built on trust and open communication.
- Assisted in the recruitment and onboarding of new staff members, ensuring a seamless integration into our team and a strong foundation for future success.
Owner
Random Royalties
01.2014 - 01.2018
- Managed day-to-day business operations.
- Created visually appealing content using graphic design software, increasing engagement across all channels.
- Increased brand awareness by implementing effective marketing strategies and social media campaigns.
- Increased sales revenue by implementing effective sales strategies and cultivating strong client relationships.
Collections Agent
IC System
02.2016 - 10.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Owner/Manager of Operations
Hotel Capone
01.2015 - 02.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner/Sales
IMW Marketing
01.2015 - 02.2016
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted sales performance by efficiently coordinating office tasks and supporting the sales team.
- Implemented strategic sales plans for expanding customer base and achieving sales targets.
Customer Service Representative
APAC
05.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Waukon High School
Waukon, IA01-2013
Skills
- Call center experience
- Marketing
- Sales growth initiatives
- Problem-solving skills
- Multitasking
- Reliability
- Strategic marketing campaigns
- Verbal and written communication
- Sales operations
- Networking
- Graphic Design Software
- Team training and development
- Customer Service
- Order Fulfillment
- Stock control
Timeline
Manager of Operations
Northland Breaks LLC
03.2023 - 08.2023
Online Breaker
Coulee Cards & Gaming
12.2022 - 03.2023
Online Breaker
Badger Breaks
10.2021 - 12.2022
Medical Service Coordinator
LHI
10.2017 - 10.2021
Collections Agent
IC System
02.2016 - 10.2017
Owner/Manager of Operations
Hotel Capone
01.2015 - 02.2016
Owner/Sales
IMW Marketing
01.2015 - 02.2016
Customer Service Representative
APAC
05.2014 - 01.2015
Owner
Random Royalties
01.2014 - 01.2018
High School Diploma -
Waukon High School
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