Summary
Overview
Work History
Education
Additional Information
Timeline
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CAMERON GOWAN

Arlington,VA

Summary

Self-motivated innovative team leader with many years of management and operations experience. Effectively partners with senior leaders to set strategic vision, develop action plans, and achieve outstanding results. Successfully transforms organizational engagement, employee experience, and workplace environments. Extensive knowledge and skill in tactical organizational management strategy, management of firm and financial resources, information management, and providing internal and external best-in-class services. Trusted Leader Problem Solving Executive Partnerships Vision Setting Project Oriented Vendor Relationships Change Management Solution Focused Contract Negotiation Human Resources Recruiting & Hiring Cost Reduction “Cameron has been my ace in the hole and pinch hitter more times than I can count.” - Partner "Cameron is incredibly engaged with our professionals and is a highly respected member of our management team.” - Managing Partner “I have had a great last half a year and that is solely due to Cameron coming on board. Change is never easy, and having new management was, honestly, scary. She has allowed me to grow, learn new things, and take on added responsibilities that I am proud of.” - Employee

Overview

16
16
years of professional experience

Work History

FIRM ADMINISTRATOR

THE GELLER LAW GROUP, LLP, FAIRFAX
01.2022 - 04.2023
  • Managed administration and operations of 30-person law firm
  • Managed all human resources, hiring, counseling, terminations, benefits and contract negotiation
  • Maintained and improved firm’s technology infrastructure with partner vendor
  • Supervised all staff, vendors, and maintained relationship with landlord and revised real estate lease.
  • Generated reports to suggest corrective actions and process improvements
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
  • Cultivated strong relationships with vendors and partners supporting administrative operations
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Targeted new customers to grow geographic reach and increase revenue
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue
  • Organized and updated databases, records and other information resources
  • Coordinated office events, seminars and meetings for staff and clients
  • Implemented project management techniques to overcome obstacles and increase team productivity

REGIONAL ADMINISTRATIVE MANAGER

KUTAK ROCK, LLP, WASHINGTON
01.2021 - 01.2022
  • 500-lawyer firm with 19 offices
  • Operational management lead in national law firm managing all personnel, operations, and financial budgeting and forecasting, as well as 16 direct reports in geographically distributed and virtual teams
  • Collaborate with Practice Group Leaders, Practice Management Team, HR, Finance, and Business Development Teams to exceed firm’s goals and lead firm to record success
  • This directly resulted in profit growth, significant reduction in expenses, and produced innovative and positive results for clients
  • Improve retention by enhancing cohesive working relationships, and employee experience through recognition, support, and workplace advancements
  • Oversight: Strategic Planning and Practice Development, Risk Management Compliance, Human Resources and Benefits Administration, Budgeting and Financial Reporting, Secretarial, Paralegal, Library and Records Management, Concierge Services, Staffing, Recruitment, Compensation and Separation, Information Technology, Professional Development, Real Estate & Facilities Management, Marketing, and Vendor Relations
  • Key Relationships: Office Managing Partners, Executive Team, Director of Human Resources, Attorneys, Alumni, Allied Business Professionals, Paralegals, and External Partners.
  • Identified opportunities to streamline processes and improve office operations and efficiency
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs

REGIONAL OFFICE MANAGER

BUCHANAN INGERSOLL, ROONEY, WASHINGTON, DC
01.2020 - 01.2021
  • 500-lawyer firm with 18 city offices
  • Spearheaded daily operations and people management for three large law firm offices with team of 15 direct reports
  • Partnered with shareholders and leaders to develop strategic initiatives and policies that drove success by elevating firm’s culture
  • Managed work-from-home transition and directed major office renovation during COVID-19 pandemic
  • Supervised administrative personnel including Legal Support, Records, Information Technology, Accounting, Billing, Collections, Business Development, and Facilities in conjunction with departmental Chiefs
  • Developed new employee procedures to meet IT security protocols
  • Uncovered vendor duplicate bill backlog from 2017 in 8 out of 18 offices
  • Served as project manager for major office renovation
  • Consolidated two-floor office space to one floor, which improved staff collaboration and secured lease savings
  • Liaised with contractors, space management, designers, and architects
  • Managed movement of files, consolidations, new office construction, cubicle, and conference room designs
  • Created opportunities that fostered acceptance of employee diversity, equity, and inclusion in alignment with firm’s core values
  • Developed staff events and activities to improve morale
  • Administered employee relations, performance management, and terminations involving non-lawyer employees
  • Implemented Business Continuity/Disaster Recovery policies and managed Local Crisis Management Team (LCMT) during COVID-19 pandemic
  • Introduced community service days to build relationships and benefit local community.

AUXILIARY POLICE OFFICER

ARLINGTON
01.2016 - 01.2020
  • Supported police department by responding to dispatch calls and taking appropriate action at crime scenes
  • Mediated domestic disturbances and protected victims from harm
  • Searched vehicles, buildings, homes, and property for evidence and stolen property
  • Demonstrated superior knowledge of federal and state statutes, court cases, and agency rules related to law enforcement.

LIBRARY SERVICES MANAGER

JONES DAY
01.2011 - 01.2020
  • Global law firm employing 2,500 lawyers in 42 different locations
  • Served as Head Librarian of firm’s DC office with 250 lawyers
  • Provided strategy, leadership, and management of firm’s library and knowledge-based information services
  • Negotiated contracts with research providers and secured long-term deals
  • Hired and managed all knowledge management resource staff for team ranging from 5-13 members
  • Introduced online databases and algorithmic programs to accelerate research performance
  • Conducted training classes with 200 attendees to teach online research skills
  • Reduced library services staff from 13 to 5 FTEs through technology adoption and training of staff
  • Preserved billable client time for lawyers and increased efficiency of researchers and staff
  • Launched outreach strategy and engagement model to train Associates in research: designed training material and facilitated training delivery
  • Directed research efforts for firm’s first interactive Same-Sex Relationship Guide, detailing laws for same-sex marriage in 289 nations
  • Published online guide as free resource for world
  • Negotiated new vendor contracts for procurement of firm resources
  • Decreased print collection by 80%, saving significant expense and renewed usable space allocation
  • Researched and monitored legal services trends, new technologies, and service offerings that better aligned with firm needs.

GROOM, PARALEGAL MANAGER

LAW GROUP
01.2007 - 01.2011
  • Oversaw wide variety of functional areas for firm including administrative, marketing, operations, human resources, attorney development, facilities, and events management
  • Developed integrated vision and strategy for law firm’s library, records, and paralegal departments
  • Managed budgeting, hiring, and supervision of administrative staff
  • Captured $100K of savings in recruiting/training costs and improved retention by 70% through implementing new professional development programs to increase employee engagement.

Education

THOMAS JEFFERSON SCHOOL OF LAW
San Diego, CA

Certificate -

THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS
Washington, DC

MASTER OF PROFESSIONAL STUDIES - LAW FIRM MANAGEMENT

THE GEORGE WASHINGTON UNIVERSITY
Washington, DC

MASTER OF SCIENCE - LIBRARY SCIENCE

THE CATHOLIC UNIVERSITY OF AMERICA

BACHELOR OF ARTS - PSYCHOLOGY

UNIVERSITY OF SOUTHERN CALIFORNIA
Los Angeles, CA

Additional Information

  • OF LEGAL ADMINISTRATORS, CO-CHAIR OF OPERATIONS COMMITTEE, PAST DIVERSITY & INCLUSION CO-CHAIR AMERICAN ASSOCIATION OF LAW LIBRARIES, PAST PRESIDENT OF PLLIP & MEMBER LAW LIBRARIANS’ SOCIETY OF D.C., PAST PRESIDENT & MEMBER D.C. BAR PRO BONO PROGRAM ADVICE AND REFERRAL CLINIC, VOLUNTEER, LANDLORD TENANT RESOURCE CENTER

Timeline

FIRM ADMINISTRATOR

THE GELLER LAW GROUP, LLP, FAIRFAX
01.2022 - 04.2023

REGIONAL ADMINISTRATIVE MANAGER

KUTAK ROCK, LLP, WASHINGTON
01.2021 - 01.2022

REGIONAL OFFICE MANAGER

BUCHANAN INGERSOLL, ROONEY, WASHINGTON, DC
01.2020 - 01.2021

AUXILIARY POLICE OFFICER

ARLINGTON
01.2016 - 01.2020

LIBRARY SERVICES MANAGER

JONES DAY
01.2011 - 01.2020

GROOM, PARALEGAL MANAGER

LAW GROUP
01.2007 - 01.2011

THOMAS JEFFERSON SCHOOL OF LAW

Certificate -

THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS

MASTER OF PROFESSIONAL STUDIES - LAW FIRM MANAGEMENT

THE GEORGE WASHINGTON UNIVERSITY

MASTER OF SCIENCE - LIBRARY SCIENCE

THE CATHOLIC UNIVERSITY OF AMERICA

BACHELOR OF ARTS - PSYCHOLOGY

UNIVERSITY OF SOUTHERN CALIFORNIA
CAMERON GOWAN