Cameron J. Owens
Forest Park,IL
Summary
Innovative professional with a strong commitment to advancing industry standards through creative problem-solving and strategic planning. Demonstrates exceptional leadership and communication skills, fostering collaboration and driving projects to successful completion. Eager to leverage extensive expertise to contribute to dynamic teams and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Restaurant Manager
Horn Blowers Cruises
05.2024 - Current
- Manages front-of-the-house staff, including recruitment, training, coaching/discipline, and retention.
- Rotates as shift manager on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service, and entertainment.
- Conducts pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.).
- Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements
Food and Beverage Operations Manager
Rivers Casino Des Plaines
06.2021 - 05.2024
- Oversees all facets of F&B outlet operations
- Responsible for ensuring proper staffing for forecasting volume and budgetary guidelines
- Manages labor and other expenses to budget
- Responsible for development and performance of supervisors, FOH, and line staff
- Responsible for hiring, managing, firing subordinates
- Responded to customer complaints, addressing concerns, and distress with amicable interactions
Assistant Manager of Operations
Oberweis Dairy
01.2019 - 06.2021
- Managed daily operations, improving team efficiency and customer satisfaction.
- Implemented training programs, enhancing staff skills and service quality.
- Resolved customer issues promptly, fostering a positive store environment.
- Analyzed sales data, driving strategic decisions and revenue growth.
- Collaborated with team, achieving consistent performance targets.
- Managed daily operations, enhancing team efficiency and achieving substantial improvements in service delivery.
Human Sources and Inventory Manager
American Multi Cinima (AMC)
05.2015 - 01.2019
- Led onboarding and training, enhancing new hire proficiency and retention.
- Ensured compliance with regulations, maintaining organizational standards.
- Managed inventory needs, optimizing order processes for efficiency.
- Streamlined record-keeping, improving data accessibility and accuracy.
- Analyzed workforce data to optimize staffing levels, ensuring adequate coverage during peak hours and enhancing overall customer service.
Skills
- Talent acquisition decisions
- Operational efficiency
- Labor management
- Record maintenance
- Collaborative team guidance
Timeline
Senior Restaurant Manager
Horn Blowers Cruises
05.2024 - Current
Food and Beverage Operations Manager
Rivers Casino Des Plaines
06.2021 - 05.2024
Assistant Manager of Operations
Oberweis Dairy
01.2019 - 06.2021
Human Sources and Inventory Manager
American Multi Cinima (AMC)
05.2015 - 01.2019
Similar Profiles
Pranab GhoshPranab Ghosh
Kitchen Manager at Blowers & GraftonKitchen Manager at Blowers & Grafton
OSCAR PRECIOUSOSCAR PRECIOUS
Line Cook at BLOWERS AND GRAFTONLine Cook at BLOWERS AND GRAFTON
Parman SidhuParman Sidhu
Server at Blowers And GraftonServer at Blowers And Grafton
Michael MoenMichael Moen
Visitor Service Rep at AICVisitor Service Rep at AIC
Susan StarkSusan Stark
Food Editor at Paddock PublicationsFood Editor at Paddock Publications