Cameron M Wood
Summary
Detail-oriented Systems Analyst with 4 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
10
10
years of professional experience
Work History
Systems Analyst
CubeSmart
10.2021 - Current
- Implement and manage software/computer imaging through SCCM
- Desktop image creation/maintenance, including basic Windows Server maintenance/troubleshooting
- Installations or replacements of various hardware components, software repair, diagnostic testing
- Desktop image creation/maintenance, including basic Windows Server maintenance/troubleshooting
- Work within a ticketing system to create, update, resolve, or escalate tickets to internal teams
- Active Directory account and group creation/modification
- Support mobile devices such as iPhones and iPad devices
- Create, update, and maintain documentation on systems and processes
- Handle and prioritize ticket escalations
- Create PowerShell scripts to assist with automation
- Plan and support software upgrades
- Research, procure, install, and configure software applications, add-ons and customizations
- Work with project teams to help implement internal systems and processes
- Provide training for new or changing software and hardware as needed
- Provide backup of Systems Manager and Network Administrator in their absence
- Recommend new software and hardware for departments within the company
- Research and monitor emerging technologies and applications
- Assist with project management and the planning and execution of those projects.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Assessed business requirements to create focused solutions.
- Provided client support on system operation and troubleshooting.
- Installed system updates to address vulnerabilities and reduce security issues.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Researched and adopted new technologies to add value to existing offerings.
- Improved systems with addition of new features and infrastructure.
Help Desk Support Analyst Tier 2
CubeSmart
02.2021 - 10.2021
- Installations or replacements of various hardware components, software repair, diagnostic testing
- Utilization of remote control tools used to take over the user's machine for the sole purpose of troubleshooting and finding a solution to the problem
- Desktop image creation/maintenance, including basic Windows Server maintenance/troubleshooting
- Work within a ticketing system to create, update, resolve, or escalate tickets to internal teams
- Active Directory account and group creation/modification
- Support mobile devices such as iPhones and iPad devices
- Create, update, and maintain documentation on systems and processes
- Handle and prioritize escalated tickets from Tier 1& Tier 2 support agents
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
- Supported users with software, hardware and network issues.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Help Desk Support Analyst Tier 1
CubeSmart
01.2020 - 03.2021
- Provided first-level support by prioritizing telephone calls, email requests, and self-service tickets from corporate and field personnel with hardware, software, networking, and other computer-related problems.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
- Remotely install new hardware and software upgrades in accordance with established procedures and software licensing agreements
- Assisted in the set-up and installation of new personal computer equipment
- Monitored computer virus activity and assists in the deployment of virus protection software on personal computers
- Documented tickets and created knowledge base articles for support.
Client Solutions Specialist
PNC Bank
04.2019 - 12.2019
- Preparing reviews and verifying relevant information for accuracy
- Performing common processing and ensure compliance with standard regulations and processes
- Administered complex implementation plans and related client interactions
- Acted as a point of contact for clients, client teams or service partners and acted as an escalation point for complex client implementation and servicing issues
- Initiated, updated, and verified client, account, and transaction details in relevant systems/applications
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Provided reports as needed and served as a peer resource
- Performed general administrative support as well.
Operations Associate
A&C Kitchens and Baths
04.2018 - 04.2019
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Conducted regular inventory audits to prevent stock shortages and losses.
Route Salesman, Sales Analyst
Herr's Food Company
08.2016 - 03.2018
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Displayed products properly at customer sites and according to company specifications and policies.
- Collaborated with customers to identify needs and provided catered solutions
- Represented wide range of products and brands.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Utilized route optimization software to plan and manage delivery routes.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Sales Associate
Boeing Aerospace Engineering
06.2013 - 06.2016
- Processing and responding to requests—specializing in sales and inventory analysis, utilizing Microsoft Office to create spreadsheets for organized tasks, preparing sales forecasts and collecting sales data to evaluate sales goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Applied Science - Major Computer Science, Political Science
Delaware County Community College
Skills
- Time Management
- Data Analysis
- Account Management
- Effective Communication
- Exceptional Customer Service
- Problem Solving
- Windows Server and client operating systems
- Active Directory
- Software distribution tools such as SCCM/MDT
- Microsoft Office 365
- Azure
- PowerShell
- VMware Experience
Timeline
Systems Analyst
CubeSmart
10.2021 - Current
Help Desk Support Analyst Tier 2
CubeSmart
02.2021 - 10.2021
Help Desk Support Analyst Tier 1
CubeSmart
01.2020 - 03.2021
Client Solutions Specialist
PNC Bank
04.2019 - 12.2019
Operations Associate
A&C Kitchens and Baths
04.2018 - 04.2019
Route Salesman, Sales Analyst
Herr's Food Company
08.2016 - 03.2018
Sales Associate
Boeing Aerospace Engineering
06.2013 - 06.2016
Associate of Applied Science - Major Computer Science, Political Science
Delaware County Community College
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