Hi, I’m
Camery McDonald
Tallahassee,FL
Summary
Customer service professional with a strong drive to ensure customer satisfaction and contribute to company success. Skilled in handling a high volume of inbound calls and maintaining positive customer relationships. Proficient in utilizing CRM systems and possesses exceptional active listening and multitasking abilities. Recognized for outstanding performance, awarded employee of the month three times throughout my career, including once within the first year of working at the juvenile detention center.
Overview
6
years of professional experience
1
Certification
Work History
Juvenile Detention Center
Juvenile Detention Officer II
03.2023 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Department of Business and Professional Regulation
Regulatory Specialist II
05.2022 - Current
Job overview
- Filed applications and related documentation for regulatory procedures.
- Evaluated changes to documents submitted to determine need for amendments.
Department of Business and Professional Regulation
Regulatory Specialist
02.2022 - 10.2022
Job overview
- Answered consumer inquiries with friendly and knowledgeable support.
- Completed connections between callers, departments and professionals.
- Answered up to 80 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Used CRM to log, manage and record calls.
- Fielded incoming calls, answered questions and transferred calls internally.
Department of Business and Professional Regulation
Regulatory Specialist II
10.2021 - 05.2022
Job overview
- Fielded incoming calls, answered questions and transferred calls internally.
- Researched and quickly resolved customer issues.
- Used CRM to log, manage and record calls.
- Completed connections between callers, departments and professionals.
- Answered up to 80 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Took messages from callers and accurately relayed details to intended staff.
- Communicated general company information to inquiring customers to project positive company image.
Fed Ex Ground
Package Handler
09.2020 - 03.2021
Job overview
- Palletized boxes to increase movement and shipment efficiency.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Tracked parcel movement using hand-held scanners.
Michaels Arts and Crafts
Cashier
09.2018 - 12.2020
Job overview
- Helped with purchases and signed customers up for rewards program.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
- Wiped down counters to remove debris and maintain cleanliness.
- Recommended complementary and discounted items to customers to increase sales.
- Processed refunds for worn, damaged and broken merchandise.
Education
Amos P. Godby High SchoolTallahassee, FL
High School Diploma
05.2019
Skills
- Customer Service
- Relationship Building
- Planning & Organizing
- Reliable & Trustworthy
- Life skills teaching
- Youth counseling
- Restraint techniques
- Exceptional oral communication skills
- Professional boundaries
- Security procedures
- Physical fitness
- Gang awareness
- Suicide prevention
- Safety and security
- Multitasking Abilities
- Problem-solving abilities
- Time management
- Teamwork and collaboration
- CCTV monitoring
- Self-defense techniques
- Crowd Control
Education and Training
other,Tallahassee, FL
Contact
3408 Mizell street
Tallahassee, Florida 32305
Certification
- State Driver's License
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Elementary
Timeline
Juvenile Detention Officer II
Juvenile Detention Center
03.2023 - Current
Regulatory Specialist II
Department of Business and Professional Regulation
05.2022 - Current
Regulatory Specialist
Department of Business and Professional Regulation
02.2022 - 10.2022
Regulatory Specialist II
Department of Business and Professional Regulation
10.2021 - 05.2022
Package Handler
Fed Ex Ground
09.2020 - 03.2021
Cashier
Michaels Arts and Crafts
09.2018 - 12.2020
Amos P. Godby High School
High School Diploma
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