Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cameryn Giraldo

Florence

Summary

Dynamic and dedicated professional with extensive experience at Renaissance Shoals Resort & Spa, excelling in customer service and conflict resolution. Proven ability to manage high-pressure situations while maintaining guest satisfaction. Skilled in reservation planning and relationship building, ensuring seamless operations and a welcoming atmosphere for all patrons.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Renaissance Shoals Resort & Spa
04.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Tax Receptionist

Alabama Tax Inc
01.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Pool Attendant

Renaissance Shoals Resort & Spa
04.2022 - 09.2022
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Assisted in setting up and breaking down equipment for special events held at the pool area.
  • Checked side duty list for opening and closing procedures.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.
  • Collaborated with other staff members to ensure efficient operations and a positive guest experience.
  • Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.

Education

Early Childhood Education

Wilson High School
Florence, Alabama

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Cleanliness and hygiene
  • Complex Problem-solving
  • Scheduling
  • Handling complaints
  • Relationship building
  • Guest relations
  • Judgment and decision making
  • Social perceptiveness
  • Reservation planning

Accomplishments

Nominated twice for Ambassador of the Month, winning the award in February of 2025.

Timeline

Restaurant Hostess

Renaissance Shoals Resort & Spa
04.2024 - Current

Tax Receptionist

Alabama Tax Inc
01.2023 - Current

Pool Attendant

Renaissance Shoals Resort & Spa
04.2022 - 09.2022

Early Childhood Education

Wilson High School

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Cameryn Giraldo