Cameryn Hoskins
Azle,TX
Summary
Accomplished Customer Service Supervisor with a proven track record at SplashDayz, enhancing team productivity and customer satisfaction through effective problem-solving and leadership. Skilled in CRM and team development, successfully managed escalated issues, fostering loyalty and improving service quality. Demonstrated expertise in staff training and mentoring, achieving significant improvements in team performance and customer relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
SplashDayz/ City of White Settlement
03.2024 - 08.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Lifeguard Supervisor
Splashdayz/ Coty of White Settlement
03.2021 - 08.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Cashier
Spring Creek BBQ
03.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Business - Finance
Texas Tech University
Lubbock, TXAzle High School
Azle, TX06.2023
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Team Development
- Work Prioritization
- Positive and Constructive Feedback
- New Hire Training
- Handling Escalations
- Delegating Work
- Customer Relationship Management (CRM)
- Employee Scheduling
- Complaint resolution
- Leading Team Meetings
- Complaint Handling
- Continuous Improvement
- Training programs
- Expertise in sales
- Performance Evaluation
- Performance Management
- Policy Enforcement
- Workflow Coordination
- Schedule Management
- Sales proficiency
- Team Leadership
- Employee Supervision
- Handling Complaints
- Staff Training
- Coaching and Mentoring
- Customer Service Management
- Relationship Building
- Microsoft Office
- Staff Development and Training
- Goal Setting
- Business Administration
- Staff Scheduling
- Documentation and Recordkeeping
- Motivational Leadership
- New Hire Orientation
Certification
Lifeguard Certification
AED Certified
First Aide certified
CPR certified
Timeline
Customer Service Supervisor
SplashDayz/ City of White Settlement
03.2024 - 08.2024
Lifeguard Supervisor
Splashdayz/ Coty of White Settlement
03.2021 - 08.2023
Cashier
Spring Creek BBQ
03.2021 - 03.2023
Business - Finance
Texas Tech University
Azle High School
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