Cameryn Seleznoff
Rockwall,TX
Summary
Jungle Guide at Jungle Trek Rockwall, trained in enhancing guest satisfaction and managing safe, engaging environments. Excelled in customer service and activity planning, significantly improving client retention. Trained in CPR, showcasing a blend of hard and soft skills. Proven reliability in fostering memorable experiences, with a knack for efficiently resolving concerns.
Overview
2
2
years of professional experience
Work History
Jungle Guide
Jungle Trek Rockwall
Rockwall, TX
11.2022 - Current
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed daily operations of the ropes course and "jungle" floor, ensuring a safe and nurturing environment for all children.
- Helped children learn to face their fears and achieve their goals.
- Kept children entertained in fun and engaging activties
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Rockwall-Heath High School
Heath, TX05.2024
Skills
Childcare needs
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Reliability and punctuality
CPR training
Activity Planning
Timeline
Jungle Guide
Jungle Trek Rockwall
11.2022 - Current
High School Diploma -
Rockwall-Heath High School