Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Cameryn Teran

Cameryn Teran

Los Angeles,United States

Summary

Well versed hospitality professional of nearly a decade seeking leadership role wherein meaningful and lasting change sare made while maintaining day to day operations. Expert level experience with Opera, Alice, Micros, HotSoS and other additional hospitality systems. Consistent track record of prioritizing guest experience while still maintaining a profitable and efficient work environment.

Overview

10
10
years of professional experience

Work History

Server

Disneyland Hotel
11.2022 - Current
  • Provide exceptional Forbes standard levels of service across all locations, including IRD, Table Service, and Quick Service locations.
  • Trainer for In Room Dining team, responsible for showing all new and transferring cast standards for excellent and efficient service.
  • Regularly go above and beyond for guests. This extra effort to make "magic" for guests ensures consistently returning guests for many years to come.

Food and Beverage Manager

Shutters on the Beach
08.2021 - 09.2022
  • Take lead on all operations pertaining to Lobby Lounge as well as actively assisting in day to day operations with all other outlets (1 Pico, Coast Café, Room Service, Mini Bar, Pool Bar) in the hotel.
  • Organize and Maintain wine cellar and multiple cabinets consisting of over 200 labels with vintages as old as 1985.
  • Take immediate and personal action to ensure all guest concerns are addressed appropriately and with the best outcome for the business and guest in mind.
  • Spearhead employee recognition programs to help make staff feel appreciated and noticed for their exceptional efforts.

Front Desk Representative

Cara Hotel Los Feliz
11.2020 - 08.2021
  • Check guests in/out of the hotel. - Quote rates for potential guests and lock in bookings. Coordinate with all departments to ensure seamless guest experience.
  • Help develop and program all software tools used by the hotel to ensure future success of new property (i.e Alice, Opera Cloud, Google Drive).
  • Receive room service orders and deliver them once ready.

Front Desk Representative

ARIA Resort & Casino
06.2019 - 07.2020
  • Expert on Opera Casino Property Management System. In addition to proficient knowledge of Patron and HotSoS.
  • Responsibilities include processing guest check-ins and check-outs. Upselling available product to generate additional revenue. Resolving guest billing disputes or stay concerns.
  • Maintain an extensive and accurate knowledge of all products and services rendered by the resort and MGM portfolio.

Assistant Food and Beverage Manager

Hyatt Hotels, San Francisco Bay Area Market
02.2014 - 07.2018
  • Worked with Food and Beverage Manager, Chef, and Hotel Directors to manage day to day operations of combined Restaurant, Bar, and Market. Direct leader of 40+ Union employees.
  • Programmed Micros 9600 POS system to make order fulfillment as efficient as possible.
  • Develop and maintain beverage program including multiple changes to the menu as well as developing unique specialty cocktails as well as overseeing a rotating craft beer program for a 20 tap system focusing on local artisan options.
  • Recruited and trained staff on beverage and service knowledge to ensure guests were treated to the finest service.

Education

High School Diploma -

Highland High School
Gilbert, AZ
01.2013

Skills

  • Microsoft Excel
  • MICROS 9600, OPERA, PATRON, HotSoS
  • Menu development
  • Hotel Management
  • Restaurant Management
  • Team Leadership
  • Hospitality
  • Resorts
  • Service Quality
  • Food and Beverage Operations
  • Lodging

Timeline

Server

Disneyland Hotel
11.2022 - Current

Food and Beverage Manager

Shutters on the Beach
08.2021 - 09.2022

Front Desk Representative

Cara Hotel Los Feliz
11.2020 - 08.2021

Front Desk Representative

ARIA Resort & Casino
06.2019 - 07.2020

Assistant Food and Beverage Manager

Hyatt Hotels, San Francisco Bay Area Market
02.2014 - 07.2018

High School Diploma -

Highland High School

Similar Profiles

CREATE PROFILE
Cameryn Teran