Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Camesha Hinds

East Stroudsburg,PA

Summary

Dynamic hospitality professional with extensive experience at Marriott properties, excelling in guest relations and team leadership. Proven track record in optimizing operational efficiency and enhancing customer satisfaction through effective communication and conflict management. Skilled in payroll and property management, dedicated to fostering a motivated and high-performing team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Fairfield Inn Marriot
Bethlehem, PA
10.2024 - Current
  • Ensured compliance with company policies, procedures, and regulations.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.

Operations Manager

Residence Inn by Marriott
Mount Olive, US
02.2023 - 10.2024
  • Schedules staff and work according to productivity standards and scheduled occupancy.
  • Serves as a member of the Leadership Team, Manager on Duty.
  • Supervise staff during daily shifts.
  • Troubleshoot and resolve operational issues.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant General Manager

Holiday Inn Express and Suites
Bethlehem, US
05.2022 - 02.2023
  • Lead the Operations Manager, Housekeeping Manager & Front Office Manager
  • Payroll
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Mentored and motivated team members to achieve challenging business goals.
  • Make reservations, check-in and check-out guests as needed.
  • Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.

Guest Services

Crowne Plaza
Toronto, Canada
08.2014 - 08.2018
  • Register guests into the computer, verifying registration, address, and credit information
  • Made deposits and printed nightly reports
  • Trained junior team members in customer service strategies and property policies.
  • Set and managed policies for concierge services and guest relations.

Reservation Manager/Wedding Coordinator

Crowne Plaza
Fairfield, US
07.2008 - 08.2014
  • Create BEO' s and have meetings
  • Work with Opera and Holidex, manage room allocation during other periods, e.g
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Managed administrative logistics of events planning, event booking and event promotions.

Overnight Guest Services/Night Auditor

Courtyard by Marriott
Fort Lauderdale, US
10.2007 - 07.2008
  • Register guests into the computer, verifying registration, address, and credit information
  • Kept accounts in balance and ran daily reports to verify totals.
  • I also answered phones, check-out guests, schedule and set up wake-up calls
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.

Guest Services/Night Auditor

Sheraton Meadowlands Hotel and Conference
East Rutherford, US
10.2006 - 08.2007
  • Made deposits and printed reports daily
  • Did nightly audit procedures
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Education

Lincoln Technical Institute -

Lincoln Technical Institute
Allentown, PA
06.2021

Skills

  • First Aid/CPR
  • Decision making
  • Excellent communication
  • Multitasking abilities
  • Team building
  • Flexible and adaptable
  • Guest Services
  • Self-motivated
  • Housekeeping management
  • Night Audit
  • Events Management
  • Food handling
  • Guest Relations Experience
  • Laundry
  • Catering
  • Accounts Receivable
  • Leadership
  • Hotel experience
  • Property management
  • Front desk
  • Customer service
  • Medical terminology
  • Conflict management
  • Supervising experience
  • Communication skills
  • Sales
  • OPERA
  • Typing
  • Administrative experience
  • Microsoft Word
  • Operating systems
  • Management
  • Hospitality
  • Guest services
  • Guest relations
  • Google Docs
  • Food handling
  • Windows
  • Accounting
  • Cash handling
  • Forecasting
  • Payroll
  • Interviewing
  • Mentoring

Certification

First Aid Certification

Personal Information

Authorized To Work: US for any employer

References

References available upon request.

Timeline

Assistant General Manager

Fairfield Inn Marriot
10.2024 - Current

Operations Manager

Residence Inn by Marriott
02.2023 - 10.2024

Assistant General Manager

Holiday Inn Express and Suites
05.2022 - 02.2023

Guest Services

Crowne Plaza
08.2014 - 08.2018

Reservation Manager/Wedding Coordinator

Crowne Plaza
07.2008 - 08.2014

Overnight Guest Services/Night Auditor

Courtyard by Marriott
10.2007 - 07.2008

Guest Services/Night Auditor

Sheraton Meadowlands Hotel and Conference
10.2006 - 08.2007

Lincoln Technical Institute -

Lincoln Technical Institute

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Camesha Hinds