Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hi, I’m
Camesha Pennant
Deltona,FL
Summary
Overview
2
Certificate
15
years of professional experience
Education
Excelsior Community College Accounting
Associate of Arts from Accounting
08.2003
University Overview
Skills
- Customer Retention Strategies
- Analytical Thinking
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Documentation Review
- Database Research
- Conflict Management
- Call Control
- Outbound and Inbound Calls
Certification
- Florida 2-20 Property and Casualty
- Florida 2-15 Life, Health and Variable Annuities
Timeline
Senior Customer Service Representative Lead
Chase Bank
01.2023 - Current
Licensed Property and Casualty Insurance Agent
Liberty Mutual
03.2020 - 04.2023
Sales Agent
US Health Advisors
01.2019 - 03.2020
Excelsior Community College
Associate of Arts from Accounting
Work History
Chase Bank
Senior Customer Service Representative Lead
01.2023 - Current
Job overview
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Liberty Mutual
Licensed Property and Casualty Insurance Agent
03.2020 - 04.2023
Job overview
- Strategic planning to maximize profitable growth and relationship .
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 250%.
- Achieved or exceeded company-defined sales quotas. Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
US Health Advisors
Sales Agent
01.2019 - 03.2020
Job overview
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Generated new leads by researching prospective clients and identifying opportunities for outreach.
- Developed tailored pitches for diverse clientele, effectively communicating the value of products or services offered.
- Organized and tracked all customer interactions using CRM software, ensuring timely follow-ups for pending deals.
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