Camesha Porter
Kansas City,MO
Summary
Dynamic professional with a robust background in healthcare and customer service, notably at Heartland Residential Care. Excelled in care planning and client confidentiality, enhancing patient outcomes and satisfaction. Proven ability in problem-solving and teamwork, achieving reduced staff turnover and improved client loyalty. Demonstrated mastery in multitasking and attention to detail, ensuring high-quality service delivery across roles.
Overview
16
16
years of professional experience
Work History
Home Health Care Manager
Heartland Residential Care
08.2022 - 11.2024
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to inform customized care plans.
- Evaluated patient needs to ensure appropriate allocation of resources and optimal care outcomes.
- Collaborated with physicians and other healthcare providers to develop integrated treatment strategies addressing complex medical conditions at home.
- Developed comprehensive training programs for new staff members, resulting in improved performance and reduced turnover.
Tax Preparer
IRS
04.2022 - 06.2022
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Call Center Representative
CVScaremark
06.2016 - 08.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined call flow processes for more efficient response times and increased productivity.
Call Center Representative
Apria Healthcare
04.2013 - 06.2016
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Call Center Representative
USA 800
02.2009 - 03.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Central High School
3221 Indiana Kansas City, Missouri 05-2008
Skills
- Care planning
- Client confidentiality
- Scheduling coordination
- Cultural history
- Teamwork
- Customer service
- Problem-solving
- Teamwork and collaboration
- Client advocacy
- Home care software
- Problem-solving abilities
- Multitasking
- Attention to detail
Timeline
Home Health Care Manager
Heartland Residential Care
08.2022 - 11.2024
Tax Preparer
IRS
04.2022 - 06.2022
Call Center Representative
CVScaremark
06.2016 - 08.2020
Call Center Representative
Apria Healthcare
04.2013 - 06.2016
Call Center Representative
USA 800
02.2009 - 03.2013
High School Diploma -
Central High School
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