Camesha Wright
Bronx,NY
Summary
Results-driven and highly organized professional with experience in customer service, administrative support, and team collaboration. Skilled in communication, problem-solving, and process optimization, with a proven ability to adapt quickly to new environments. Adept at managing multiple tasks, maintaining accuracy, and delivering high-quality outcomes to support organizational goals.
Overview
9
9
years of professional experience
Work History
Program Assistant/ Case Management Support
BronxWorks
Bronx, NY
08.2023 - Current
- Supported case managers by carrying a caseload of 40- 50 families and assisting clients with housing resources, social services, and community programs.
- Assisted in developing and monitoring client service plans to track progress and outcomes.
- Assisted with onboarding new client's and explaining program services and resources.
- Conducted client intakes, needs assessments and eligibility screenings to determine appropriate services.
- Maintained accurate client records and documentation in compliance with confidentiality and organizational policies.
- Delivered high quality customer service to a diverse population in a fast-paced, high-volume environment.
- Trained and supported new staff on administrative procedures and client intake processes.
Fulfillment Associate
Amazon
Staten Island , NY
11.2021 - 01.2023
- Processed and organized high-volume inventory using warehouse management systems, ensuring accuracy and attention to detail.
- Collaborated with cross-functional teams to achieve productivity targets, enhancing operational efficiency.
- Trained new associates on standard operating procedures, equipment usage, and safety guidelines, fostering a culture of continuous learning and development.
- Contributed to process improvements that increased operational efficiency by 15%.
Barista
Starbucks
New York, NY
08.2018 - 06.2020
- Promoted to Barista Trainer within six months due to exceptional performance and leadership skills.
- Conducted training sessions for new baristas, focusing on customer service excellence and adherence to company standards.
- Delivered high-quality customer service in a fast-paced environment, fostering brand loyalty and enhancing customer satisfaction.
- Promoted seasonal campaigns and rewards programs, effectively driving customer engagement with marketing initiatives.
- Developed strong customer relationships, contributing to a 20% increase in repeat business and demonstrating effective relationship management.
Sales Advisor
H&M Hennes & Mauritz
New York , NY
03.2017 - 08.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Managed point of sale transactions efficiently, handling cash, card, and digital payments while ensuring accuracy and compliance with company policies.
- Maintained store visual standards, organized merchandise displays, and executed inventory management to optimize the customer shopping experience.
- Delivered exceptional customer service assisting customers to resolve inquiries and provide personalized product recommendations.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Education
BBA - Human Resources Management
Lehman College
Bronx, NY08-2026
Associates of Applied Science - Business Management
Borough of Manhattan Community College
New York, NY01.2023
Skills
- Interpersonal & Communication Skills
- Problem Solving & Conflict Resolution
- Time Management & Organizational Skills
- Customer & Client Support/ Relationship Management
- Calendar & Schedule Management
- Teamwork and collaboration
- Microsoft Office Suite (Word, Excel, PowerPoint,Outlook)
- Data Entry & Record Keeping
- Adaptability & Multitasking
Timeline
Program Assistant/ Case Management Support
BronxWorks
08.2023 - Current
Fulfillment Associate
Amazon
11.2021 - 01.2023
Barista
Starbucks
08.2018 - 06.2020
Sales Advisor
H&M Hennes & Mauritz
03.2017 - 08.2018
BBA - Human Resources Management
Lehman College
Associates of Applied Science - Business Management
Borough of Manhattan Community College