Summary
Overview
Work History
Education
Skills
Timeline
Manager
Camesha Young

Camesha Young

Houston,TX

Summary

Dedicated and technically proficient professional with a diverse skill set in customer service and technical support. Eager to leverage my problem-solving abilities and commitment to excellence in customer care.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

First Service Residental
06.2021 - Current
  • Handles homeowner inquiries and requests by phone, email or person.
  • Provide administrative support to the property management team by answering phone calls, scheduling conference calls/meetings, arranging travel/video meetings. Managing correspondence electronic and physical mail.
  • Drafted and proofread emails daily for HR staff, regarding company policies, events, hiring and training. Participated in recruiting and scheduling interviews/orientation of new hires.
  • Input request from homeowners for hall reservations, pool passes, amenity cards, improvements and changes to the property and other service request. responded to and resolve request and updated homeowner information demand in database to maintain current and accurate documentations to enable the property manager to respond quickly to resident requirements and identify significant issues or trends.
  • Assisted residence with account, balance inquiries, collected HOA dues, maintained a receipt record for proof of payment and reported as required by the association.
  • Managed inventory levels, order entry and shipping schedules of office supplies, new hire materials, and orientation conferences.

Longhorn Steakhouse
10.2021 - 01.2021
  • Delivered top-notch customer service, attending to diners' needs, and ensuring a pleasant dining experience
  • Managed multiple orders simultaneously, prioritizing tasks and ensuring timely and accurate order delivery
  • Collaborated with kitchen staff to ensure dietary requirements and special requests were met
  • Handled cash and credit card transactions, ensuring accuracy and security for each transaction
  • Continuously updated knowledge on the menu items and daily specials to make informed suggestions to customers
  • Maintained cleanliness and organization in serving areas, ensuring compliance with health and safety regulations.

Customer Service Desk

Food Lion
06.2015 - 09.2017
  • Managed and resolved customer complaints and inquiries, ensuring prompt and professional assistance
  • Assisted customers with returns and exchanges, processing transactions with accuracy and efficiency
  • Educated customers about store policies, promotions, and loyalty programs, leading to improved customer satisfaction and increased loyalty sign-ups
  • Maintained knowledge of store products, services, and layout to provide prompt assistance and product location
  • Coordinated with other departments to handle special customer requests and inquiries
  • Oversaw and maintained the customer service desk area, ensuring cleanliness and organization.

Education

Associates - Medical Assistant

Centura College

Skills

  • Troubleshooting Help Desk Software (eg, Zendesk, Freshdesk)
  • Operating Systems (Windows, macOS) Remote Support Tools
  • Customer Service Network Troubleshooting
  • Adaptability Active Listening
  • Proactive problem solving
  • Multitasking Problem-Solving
  • Time Management Conflict Resolution
  • Excellent Communication (Verbal and Written) Skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Proficient in Customer Relationship Management (CRM)

Timeline

Longhorn Steakhouse
10.2021 - 01.2021

Administrative Assistant

First Service Residental
06.2021 - Current

Customer Service Desk

Food Lion
06.2015 - 09.2017

Associates - Medical Assistant

Centura College

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Camesha Young