Cameshia Everett
Hampton,GA
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and company profitability through innovative management and strategic implementation. Skilled in operations management and crisis management, I excel in driving team engagement and achieving aggressive targets. Expert in fostering internal communications and mentoring, I've significantly improved performance metrics and customer satisfaction.
Overview
16
16
years of professional experience
Work History
AVP, HOA Operations Manager
Banc of California
12.2008 - Current
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Supported project management team for optimal performance.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Established performance goals for department and outlined processes for achievement.
- Drove team engagement to achieve aggressive company targets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with internal & external customers by providing them with detailed feedback and assistance.
- Dispatch appropriate personnel and equipment to work sites as necessary or as directed, based on factors of safety, urgency, work schedules, and proximity of available crew to site locations
- Processed Chargeback Returns, ACH returns, Encoding errors, Client disputes, Teller deposits
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Responded to customer requests for products, services, and company information.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Bachelor Of Administration - Management
American InterContinental University
Schaumburg, IL10.2019
Skills
- Crisis management
- International business
- Innovation management
- Operations management
- Internal communications
- Growth planning
- Procedure implementation
- Operational management
- Operational leadership
- Mail handling
- Scheduling
- Administrative support
- Staff management
- Office administration
- Bookkeeping
- Office management
Timeline
AVP, HOA Operations Manager
Banc of California
12.2008 - Current
Bachelor Of Administration - Management
American InterContinental University
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