Cameshia Everett

• Oversee the day to day performance of the Research and Adjustments team, using metrics and tracking reports as well as other performance measurement tools to track work performance
• Manage processing for HOA payments which include but is not limited to ACH exceptions, bill payment consolidator exception, chargebacks (credit card disputes, ACH and returned deposit items), teller corrections, RDC exceptions, incoming /outgoing adjustments, foreign items, bank by mail deposits and reconciliation
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Resolve incoming research and adjustment inquiries
• Resolves differences, answers service requests and inquiries received from various channels
• Maintains internal operational and financial controls and ensures that they are observed for all assigned cases
• Managed internal operational standards and productivity targets.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Ensures research and adjustments cases are resolved in compliance with industry regulations and bank procedures
• Integrity of the department's case management system and financial controls
• Provide support to and train researchers within the department
• Build effective communication routines between management and staff, to ensure concerns are properly addressed and accounted for per the corporate Business Standards for Ethical Conduct
• Increase efficiency through streamlining processes, automation and best practices
• Supports Customer Service colleagues, committed to high quality service
• Ensures department receives an overall satisfactory Audit rating on internal functions and procedures
• Set deadlines and meet priorities, assist in minimizing and or eliminate losses
• Ensure staff meets production, review internal controls, and implement process flow improvements.
• Motivated and trained employees to maximize team productivity.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

• Set deadlines and meet priorities, assist in minimizing or eliminate losses
• Ensured staff meets production, review internal controls, and implement process flow improvements
• Monitored Lockbox and No Doc’s Processing, Research & Adjustments and Bank by Mail Deposits
• Processed Ach Returns, Deposited return items, Notification of Changes and Internal Reconciliation
• Processed Foreign Items, Merchant return payments and resolve client disputes.
• delegated and lead team of 15
• Oversee daily functions and processes

· Receive incoming first class and registered type mail; inspect transactions and contents to determine if acceptable for processing by adhering to customer instructions.

· Remove contents of assigned customer mail received; ensure that items to be processed have proper payee, signature and are not post- or stale-dated; separate acceptable/processable items into two groups of items, checks and invoices. Batch checks for system input.

· Provide responses to support tickets and other related to deposit/customer processing to include: Balancing errors, incoming & outgoing adjustments conduct transfers for misapplied payments.

· Process / complete Missing or incorrect information associated with Credit card exceptions, RPPS Exceptions, ach returns, ach exceptions.

· Perform entry level customer service functions responding to customer inquiries regarding research, adjustment, and return item processing.

· Perform other duties as assigned.

• Gathered, organized and input information into digital database.
• Observed packing operations to verify conformance to specifications.
• · Receive incoming registered and certified mail; Remove contents of assigned customer mail received; ensure that items to be processed have proper payee, signature and are not post- or stale-dated; separate acceptable/processable items into two groups of items, checks
• · Perform accurate, timely processing of all incoming items (Bank by Mail, ACH ,MasterCard payments, ICL payments, Lockbox, etc.).
• · Prepare items for proof or appropriate disposition.
• · Batch checks for system input.
• · Perform research, respond to inquiries, and maintain records associated with the item processing.
• · Perform other duties as assigned.
• · Refunding Vendor payments