Camesia K. Perry
Fort Worth,TX
Summary
Highly adaptable professional with extensive experience supporting executive teams in fast-paced environments. Proficient in managing complex calendars, coordinating travel arrangements, and executing administrative tasks effectively.
Overview
27
27
years of professional experience
Work History
Customer Service Call Center Specialist
Artech
Chicago, IL
07.2024 - Current
- Enhanced customer satisfaction through various communication methods
- Adhered to established telephonic guidelines
- Investigated customer questions thoroughly and communicated results clearly
- Tracked communication and reported trends to supervisors
Administrative Assistant to the Director
Creative Alliance Group
Westchester, IL
11.2018 - 04.2022
- Coordinated executive calendars for top management, ensuring streamlined schedules
- Orchestrated extensive travel schedules for global and local trips
- Created and updated documents, presentations, and reports
- Increased customer satisfaction rate by 65% through efficient problem-solving
- Safeguarded data throughout operational activities
Executive Office Manager
Jam N Decor & Events
Chicago, IL
02.2015 - 11.2018
- Coordinated logistics for large-scale business gatherings
- Served as the primary point of contact for various stakeholders
- Coordinated meeting details and managed visitor logistics with precision
- Boosted efficiency by engaging in cross-departmental tasks
Sr. Front Line Specialist / Sr. Quality Assurance Coordinator
Capital One
Rolling Meadows, IL
06.1997 - 10.2014
- Provided proactive support to customer service agents, ensuring timely resolution of client issues
- Managed the hiring process, including candidate evaluations and interview scheduling
- Compiled reports to monitor performance and ensure compliance with standards
Education
Business Administration -
Triton College
Proviso West High School
Hillside, ILSkills
- Skilled in Microsoft Office Suite
- Efficient Administrative Coordination
- Calendar Organization
- Accommodation Management
- Executive Support & Administrative Management
- Data Reporting Skills
- Interdepartmental Cooperation
- Efficiency Enhancement
- CRM Software
- Building rapport
- Brand representation
- Communicating with clients
- 45 WPM
- Proficient using Teams
Affiliations
- Interior Design
- Event Planning / Decor
- Digital Crafting
- Cancer Survivor Honoree
- Competitive Dance Mom
Accomplishments
- Promoted to Team Lead and Call Center Supervisor
- Selected participant for the Future Leaders Program
- Acknowledged by CEO for implementing RightFax project which saved the company $2700 a month in revenue
References
References available upon request.
Timeline
Customer Service Call Center Specialist
Artech
07.2024 - Current
Administrative Assistant to the Director
Creative Alliance Group
11.2018 - 04.2022
Executive Office Manager
Jam N Decor & Events
02.2015 - 11.2018
Sr. Front Line Specialist / Sr. Quality Assurance Coordinator
Capital One
06.1997 - 10.2014
Business Administration -
Triton College
Proviso West High School
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