Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camessa Soto

Deland,USA

Summary

Experienced in specialized task execution and strategic implementation. Adept at utilizing effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success. Knowledgeable with a solid foundation in specialized tasks and a proven ability to deliver results through targeted initiatives. Demonstrated proficiency in problem-solving, project management, and implementing effective strategies to enhance operational efficiency and support team objectives.

Overview

18
18
years of professional experience

Work History

Cross Function Specialist 11

JPMorgan Chase
Heathrow
02.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Consumer/Retail Fraud and Dispute Specialist 1

HBS, JP Morgan Chase
05.2021 - Current
  • Evaluated financial reporting systems, accounting and collection procedures, and investment activities and made recommendations for changes to procedures, operating systems, budgets and other financial control functions.
  • Implemented, and maintain fraud detection tools and procedures.
  • Maintained knowledge of current events and trends in such areas as money laundering and criminal tools and techniques.
  • Applied relevant laws, regulations, policies, or precedents to reach conclusions.
  • Authorized payment of valid claims.
  • Provided efficient and courteous service to customers at all times.

HBS Consumer/Retail Banking Specialist 1

JP Morgan Chase
05.2020 - Current
  • Generated financial ratios, using computer programs, to evaluate customers' financial status.
  • Analyzed financial data, such as income growth, quality of management and market share to determine expected profitability of loans.
  • Included credit analyses and summaries of loan requests and submitted to loan committees for approval.
  • Evaluated business operations to identify risk areas for fraud.
  • Compared liquidity, profitability and credit histories of establishments being evaluated with those of similar establishments in same industries and geographic locations.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Collections Account Manager

JP Morgan Chase
05.2017 - Current
  • Advised customers of necessary actions and strategies for debt repayment.
  • Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors.
  • Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
  • Met deadlines while maintaining high-quality deliverables.
  • Assisted with new hire orientation and employee training.
  • Conducted staff meetings to relay general information or to address specific topics.

Pilot and Student Instructor Dispatcher Analyst

Regional Airline Academy
06.2016 - 05.2017
  • Advised personnel of traffic delays due to construction areas and accidents.
  • Dispatched workers and crews to assigned locations.
  • Monitored personnel and equipment locations and utilization to coordinate service.
  • Scheduled and facilitated required repairs to restore service and schedules.
  • Determined personnel and equipment requirements and generated work orders to facilitate dispatch.
  • Received and prepared work orders in alignment with established procedures.
  • Planned routes, itineraries, and accommodation details and computed fares and fees.
  • Provided aircrews with information and services needed for airfield management and flight planning.

Billing Analyst

Frontier Communications
01.2007 - 03.2017
  • Performed bookkeeping work, including posting data and keeping other records concerning costs of goods and services and shipment of goods.
  • Operated typing, adding, calculating and billing machines.
  • Resolved discrepancies in accounting records.
  • Verified accuracy of billing data and revised any errors.
  • Compiled reports of cost factors, such as labor, production, storage and equipment.
  • Encoded and cancelled checks, using bank machines.

Education

Associate Science -

Daytona State
06.2023

A. S Nursing Candidate - undefined

High School Diploma - undefined

Deland High School
Deland, Fl
06.2005

Skills

  • Customer Satisfaction
  • Customer Interaction
  • Workforce development
  • Problem Resolution
  • Report Preparation and Analysis
  • Collection Processes
  • Client Retention
  • Reconciling Accounts
  • Accounting and Reporting Research
  • Managing Revenue Projections
  • Systems Implementations
  • Multi-Unit Operations Management
  • Performance Improvement
  • Billing and Coding
  • Word Processing Software
  • Data Systems
  • Complex Problem-Solving

Timeline

Cross Function Specialist 11

JPMorgan Chase
02.2023 - Current

Consumer/Retail Fraud and Dispute Specialist 1

HBS, JP Morgan Chase
05.2021 - Current

HBS Consumer/Retail Banking Specialist 1

JP Morgan Chase
05.2020 - Current

Collections Account Manager

JP Morgan Chase
05.2017 - Current

Pilot and Student Instructor Dispatcher Analyst

Regional Airline Academy
06.2016 - 05.2017

Billing Analyst

Frontier Communications
01.2007 - 03.2017

A. S Nursing Candidate - undefined

High School Diploma - undefined

Deland High School

Associate Science -

Daytona State
Camessa Soto