Summary
Overview
Work History
Education
Skills
Timeline
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Camessa Soto

Deland,USA

Summary

Experienced in specialized task execution and strategic implementation. Adept at utilizing effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success. Knowledgeable with a solid foundation in specialized tasks and a proven ability to deliver results through targeted initiatives. Demonstrated proficiency in problem-solving, project management, and implementing effective strategies to enhance operational efficiency and support team objectives.

Overview

18
18
years of professional experience

Work History

Cross Function Specialist 11

JPMorgan Chase
02.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Consumer/Retail Fraud and Dispute Specialist 1

HBS, JP Morgan Chase
05.2021 - Current
  • Evaluated financial reporting systems, accounting and collection procedures, and investment activities and made recommendations for changes to procedures, operating systems, budgets and other financial control functions.
  • Implemented, and maintain fraud detection tools and procedures.
  • Maintained knowledge of current events and trends in such areas as money laundering and criminal tools and techniques.
  • Applied relevant laws, regulations, policies, or precedents to reach conclusions.
  • Authorized payment of valid claims.
  • Provided efficient and courteous service to customers at all times.

HBS Consumer/Retail Banking Specialist 1

JP Morgan Chase
05.2020 - Current
  • Generated financial ratios, using computer programs, to evaluate customers' financial status.
  • Analyzed financial data, such as income growth, quality of management and market share to determine expected profitability of loans.
  • Included credit analyses and summaries of loan requests and submitted to loan committees for approval.
  • Evaluated business operations to identify risk areas for fraud.
  • Compared liquidity, profitability and credit histories of establishments being evaluated with those of similar establishments in same industries and geographic locations.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Collections Account Manager

JP Morgan Chase
05.2017 - Current
  • Advised customers of necessary actions and strategies for debt repayment.
  • Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors.
  • Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
  • Met deadlines while maintaining high-quality deliverables.
  • Assisted with new hire orientation and employee training.
  • Conducted staff meetings to relay general information or to address specific topics.

Pilot and Student Instructor Dispatcher Analyst

Regional Airline Academy
06.2016 - 05.2017
  • Advised personnel of traffic delays due to construction areas and accidents.
  • Dispatched workers and crews to assigned locations.
  • Monitored personnel and equipment locations and utilization to coordinate service.
  • Scheduled and facilitated required repairs to restore service and schedules.
  • Determined personnel and equipment requirements and generated work orders to facilitate dispatch.
  • Received and prepared work orders in alignment with established procedures.
  • Planned routes, itineraries, and accommodation details and computed fares and fees.
  • Provided aircrews with information and services needed for airfield management and flight planning.

Billing Analyst

Frontier Communications
01.2007 - 03.2017
  • Performed bookkeeping work, including posting data and keeping other records concerning costs of goods and services and shipment of goods.
  • Operated typing, adding, calculating and billing machines.
  • Resolved discrepancies in accounting records.
  • Verified accuracy of billing data and revised any errors.
  • Compiled reports of cost factors, such as labor, production, storage and equipment.
  • Encoded and cancelled checks, using bank machines.

Education

Associate Science -

Daytona State
06.2023

A. S Nursing Candidate - undefined

High School Diploma - undefined

Deland High School
Deland, Fl
06.2005

Skills

  • Customer Satisfaction
  • Customer Interaction
  • Workforce development
  • Problem Resolution
  • Report Preparation and Analysis
  • Collection Processes
  • Client Retention
  • Reconciling Accounts
  • Accounting and Reporting Research
  • Managing Revenue Projections
  • Systems Implementations
  • Multi-Unit Operations Management
  • Performance Improvement
  • Billing and Coding
  • Word Processing Software
  • Data Systems
  • Complex Problem-Solving

Timeline

Cross Function Specialist 11

JPMorgan Chase
02.2023 - Current

Consumer/Retail Fraud and Dispute Specialist 1

HBS, JP Morgan Chase
05.2021 - Current

HBS Consumer/Retail Banking Specialist 1

JP Morgan Chase
05.2020 - Current

Collections Account Manager

JP Morgan Chase
05.2017 - Current

Pilot and Student Instructor Dispatcher Analyst

Regional Airline Academy
06.2016 - 05.2017

Billing Analyst

Frontier Communications
01.2007 - 03.2017

A. S Nursing Candidate - undefined

High School Diploma - undefined

Deland High School

Associate Science -

Daytona State

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Camessa Soto