Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Cametria Morris

Lake City,SC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Citadel Brands
Kingstree, SC
12.2023 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Customer Service Representative

Teleperformance USA
Columbia, SC
06.2022 - 10.2023
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Health Ambassador

Walmart
Lake City, SC
08.2020 - 04.2022
  • Assisted with data collection and analysis for evaluation of programs and services offered by the organization.
  • Performed daily updates in database management systems.
  • Assisted in developing strategies to ensure that the organization is fully compliant with current HIPAA standards.
  • Reviewed employee access privileges regularly to make sure they comply with applicable laws and regulations.
  • Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.

Education

High School Diploma -

Lake City High School
Lake City, SC
06-2020

Some College (No Degree) -

Ashworth College
Norcross, GA

Skills

  • Data Entry
  • Call Management
  • Information Security
  • Scheduling
  • Product Knowledge
  • Data Collection
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Account updating
  • Retail sales customer service
  • Active Listening
  • Payment Processing
  • Call Center Operations
  • Order Processing
  • Delivery Scheduling
  • Credit card payment processing

Languages

English
Full Professional

Affiliations

  • Volunteering At Kids School
  • Community Events
  • Learning New Skills

References

References available upon request.

Timeline

Customer Service Representative

Citadel Brands
12.2023 - Current

Customer Service Representative

Teleperformance USA
06.2022 - 10.2023

Health Ambassador

Walmart
08.2020 - 04.2022

High School Diploma -

Lake City High School

Some College (No Degree) -

Ashworth College

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Cametria Morris