Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
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Camey Hall

Phlebotomist
Neenah,WI

Summary

Dynamic leader and problem-solver with a proven track record at The Community Blood Center, enhancing team efficiency and customer satisfaction. Skilled in multitasking and verbal communication, adept at fostering collaboration and managing high-stress situations. Demonstrated ability to improve operations and resolve issues, ensuring top-notch customer service and organizational skills. Adapts quickly to change and enjoys being part of a team that strives to work towards and achieve common goals for both the team and company and create a positive customer experience.

Overview

7
7
years of professional experience

Work History

DCC

The Community Blood Center
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented, with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations, and provided exceptional customer service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Lead blood drives.
  • Trained new staff.
  • Learned about different blood bags while performing Apheresis tech and donor tech responsibilities.

Apheresis Technician

The Community Blood Center
10.2023 - Current
  • Continually updated knowledge of industry advancements, participating in ongoing professional development opportunities.
  • Reduced procedural complications with diligent pre-treatment assessments and careful selection of appropriate equipment sizes and settings.
  • Assisted in training new staff members on proper apheresis techniques, contributing to overall team efficiency.
  • Improved inventory management processes with accurate record keeping and timely ordering of supplies.
  • Performed apheresis collections according to established procedures, guidelines and contracts.
  • Ensured accurate results by meticulously following established protocols for apheresis treatments.
  • Optimized patient scheduling, streamlining appointment coordination and minimizing wait times.
  • Connected with donors by listening and determining value of donations.
  • Drove collection and quality compliance for blood and apheresis donations.
  • Enhanced patient comfort by providing thorough explanations of apheresis procedures and addressing concerns.
  • Maximized patient satisfaction by promptly addressing concerns or discomfort during treatments, making necessary adjustments when possible.
  • Remained flexible to work highly variable schedule.
  • Safeguarded confidential patient information through meticulous adherence to HIPAA guidelines and clinic policies.
  • Achieved high levels of accuracy in documentation through consistent attention to detail and thorough record keeping practices.
  • Demonstrated excellent problem-solving skills when faced with unexpected challenges during the course of treatment.
  • Maintained sterile environments for safe treatments, adhering to strict infection control standards.
  • Followed safety protocols and precautions for safe and hazard-free work environment.

Donor Technician

The Community Blood Center
06.2022 - Current
  • Safeguarded donor privacy by diligently following confidentiality laws, regulations, and organizational policies when handling personal information.
  • Prepared donors for their appointments by conducting thorough health screenings and reviewing medical histories, as needed.
  • Facilitated smooth operations by promptly reporting equipment malfunctions or supply shortages to management staff.
  • Educated donors on eligibility requirements, pre-donation preparation, and post-donation care to ensure successful donations.
  • Emphasized donor satisfaction throughout all interactions by displaying empathy, attentiveness, and genuine concern for their well-being during the donation process.
  • Supported quality control efforts by accurately labeling, processing, and storing collected blood products, according to established protocols.
  • Maintained safe practices throughout the donation process, adhering to all standard operating procedures and guidelines.
  • Exceeded performance expectations with consistent adherence to productivity metrics set forth by management staff.
  • Promoted a positive image of the organization while interacting with donors, fostering long-term relationships for future donations.
  • Improved overall efficiency of the donation center by maintaining clean and organized workstations and equipment.
  • Contributed to team success with effective communication and collaboration in a fast-paced environment.
  • Provided valuable guidance to new employees during their training period, sharing expertise on proper techniques and best practices within the role of Donor Technician.
  • Participated in regular continuing education opportunities to stay current on industry standards and advancements in technology related to blood collection processes.
  • Enhanced donor experience by providing professional and compassionate customer service during the donation process.
  • Collaborated across departments to ensure timely and accurate communication of information related to donor scheduling, recruitment efforts, and follow-up appointments.
  • Skillfully performed venipuncture procedures for blood collection, ensuring donor safety and comfort.
  • Consistently monitored donor reactions during the donation process, promptly addressing any concerns or issues that arose.
  • Assisted in achieving daily collection goals by efficiently processing donors in a timely manner.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures and finger sticks in adults.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Participated in quality assurance and competency assessment initiatives.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety, and optimize cooperation.
  • Pack supplies and set up for mobile drives.
  • Make sure mobiles are set up and organized for next day successes.
  • Drives non-CDL buses to blood drives.
  • Make sure mobiles are clean and organized.

Barista

Quench Nutrition Club
02.2020 - 06.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Sanitized equipment, and wiped down counters and tables to prevent the spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Helped management keep an adequate supply on hand by notifying of shortages.
  • Processed customer payments.

Hospitality Aide

Parkview Health Center
02.2021 - 05.2022
  • Assisted residents with feeding.
  • Changed lift batteries.
  • Did activities with residents (puzzles, card games, small talk, etc.).
  • Assisted with resident meal service, including serving meals, dining room setup/cleanup.
  • Provided light housekeeping assistance (dusting, taking out garbage, laundry, making beds, vacuuming).
  • Answered call lights promptly and assisted as needed.
  • Provided residents with outstanding customer service.
  • Transported residents to bigger, in-building activities/appointments.
  • Passed fresh water and provided snacks to residents.
  • Took residents vitals as needed.

Caregiver

The Renaissance Assisted Living
10.2020 - 02.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Completed regular check-ins and progress report for each client.

To Go Specialist

Texas Roadhouse Restaurant
06.2019 - 10.2020
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
  • Contributed to sales growth by upselling menu items when taking orders from customers.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
  • Maintained clean and organized work area, contributing to pleasant dining environment for to-go customers.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
  • Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
  • Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Facilitated team-oriented atmosphere, encouraging cooperation among staff to enhance overall service quality.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Streamlined to-go operations, implementing an organized system for tracking orders.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Provided training to new hires on POS system and customer service protocols, raising team's overall performance standards.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
  • Streamlined to-go operations, training new staff on best practices for efficiency and customer satisfaction.
  • Managed customer inquiries and complaints, ensuring satisfaction with prompt and courteous service.
  • Increased repeat business by consistently providing friendly and attentive service.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Resolved challenging customer service situations with diplomacy, retaining customer loyalty in difficult circumstances.
  • Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Utilized POS system to receive and process food and beverage orders.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Adjusted food preparation methods in accordance with customer requests.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Coordinator

Texas Roadhouse Restaurant
05.2019 - 10.2020
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Used AGM seating system to seat guests according to server and table availability.
  • Communicated with server assistants regarding dirty tables that needed cleaning.
  • Communicated with managers about customer complaints and resolved customer complaints.

Waitlist Specialist

Texas Roadhouse Restaurant
04.2018 - 05.2019
  • Answered phones to accept call-ahead seating requests and managed waitlists.
  • Provided accurate quote times to guests according to party size and accommodations.
  • Used AGM managing system to seat guests according to table and server availability.

Call- Ahead Specialist

Texas Roadhouse Restaurant
03.2018 - 04.2018
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Collected, arranged, and inputted information into the database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Answered phones to accept call-ahead seating requests and manage waitlist.
  • Redirected customers placing To Go orders to the To Go specialist.
  • Provided accurate quote times to guests according to party size and accommodations.

Seater, Greeter, and Server Assistant

Texas Roadhouse Restaurant
02.2018 - 03.2018
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Greeted customers warmly to provide exceptional customer service.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.

Education

Certificate - Flight Attendant

Inflight Institute
Online
05.2001 -

High School Diploma -

Neenah High School
Neenah
05.2001 -

Skills

Friendly, Positive Attitude

Calm Under Pressure

Organization and Time Management

Verbal Communication

Dependable and Responsible

Multitasking

Flexible and Adaptable

Team Management

Problem-Solving

Problem-Solving

Customer Service

Teamwork and Collaboration

Affiliations

  • Taught Sunday school and taught music
  • Participated in various church committees and events
  • Organized charity events to raise money for Leukemia and Lymphoma Society (LLS)
  • Participates in annual suicide prevention awareness walk
  • Participates in charity events for Robin's Nest

Interests

Healthcare

Timeline

DCC

The Community Blood Center
04.2024 - Current

Apheresis Technician

The Community Blood Center
10.2023 - Current

Donor Technician

The Community Blood Center
06.2022 - Current

Hospitality Aide

Parkview Health Center
02.2021 - 05.2022

Caregiver

The Renaissance Assisted Living
10.2020 - 02.2021

Barista

Quench Nutrition Club
02.2020 - 06.2022

To Go Specialist

Texas Roadhouse Restaurant
06.2019 - 10.2020

Coordinator

Texas Roadhouse Restaurant
05.2019 - 10.2020

Waitlist Specialist

Texas Roadhouse Restaurant
04.2018 - 05.2019

Call- Ahead Specialist

Texas Roadhouse Restaurant
03.2018 - 04.2018

Seater, Greeter, and Server Assistant

Texas Roadhouse Restaurant
02.2018 - 03.2018

Certificate - Flight Attendant

Inflight Institute
05.2001 -

High School Diploma -

Neenah High School
05.2001 -

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Camey HallPhlebotomist