Detail-oriented professional with strong customer service and problem-solving skills. Proven ability to manage operations and resolve complaints effectively, ensuring customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Shipper/Receiver
Mailbox Express
Roosevelt, Utah
06.2025 - 11.2025
Packaged items securely with protective materials to prevent damage during transit, utilizing bubble wrap, foam, paper, and tape.
Packaged and labeled shipments for local and international delivery.
Operated shipping software to create shipping labels and track packages.
Resolved customer shipment inquiries and provided timely support.
Manager
Zipps Laundry
Roosevelt, Utah
10.2008 - 04.2024
Managed staff scheduling to optimize workflow and meet service demands.
Developed standard operating procedures to enhance service consistency and customer satisfaction.
Oversaw daily laundry operations to ensure efficiency and quality control.
Resolved customer complaints swiftly to maintain positive relationships and service reputation.
Coordinated inventory management for cleaning supplies and equipment maintenance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.