Summary
Overview
Work History
Education
Skills
Websites
Technology Proficiencies
Timeline
Generic

Cami Greden

Rochester,USA

Summary

Passionate and resourceful innovator with over 19 years of experience in creating exemplary teams and fostering stakeholder relationships within the medical industry. Proven track record of developing and implementing workflows, training programs, and continuous improvement methodologies while building high-performing teams. Skilled in learning theories, medical record workflows, content development, access analytics, and project management. Excited to leverage expertise to drive results and shape the next phase of this department.

Overview

17
17
years of professional experience

Work History

Mayo Clinic

Coordinator: Training, Content Creation
06.2021 - Current
  • Created and directed the development and delivery of a ten-day training program for 300 new scheduling and desk staff annually, ensuring consistent and high-quality instruction
  • Spearheaded content development in Articulate 360, Rise, and My Learning platforms, creating interactive materials and assessments for effective knowledge retention.
  • Optimized training programs with data-driven and continuous improvement methodologies
  • Collaborated with cross-functional teams to evolve training experiences for a remote-first, hybrid work environment

Mayo Clinic

Coordinator: Access Training
09.2017 - 06.2021
  • Served as a site liaison post software implementation (Epic) across Mayo Clinic Enterprise, addressing workflow challenges within over 30 departments to develop sustainable, system-wide workflow improvements, and seamless adoption of system.
  • Aligned scheduling workflows and training initiatives while working with stakeholder leadership, driving strategic improvements and user experience for staff and patients.
  • Managed 120 Epic Contractors during site roll outs

Mayo Clinic

Clinic Operations Supervisor
04.2008 - 09.2017
  • Developed and implemented care team models that met the patient holistically in their own environment
  • Leadership in transplant and dialysis department. Managing 54 staff while coordinating patient journey from dialysis to transplant recovery
  • Created a language platform using tablets to offer acute communication from staff to patient when language barriers were present

Education

Bachelor of Science - Health Care Administration

Grand Canyon University
Phoenix, AZ
2024

Associate of Science -

Rochester Community College
Rochester, MN

Skills

  • Program Management
  • Learning Experience Design
  • Technical Skills Development
  • Independent Self-Starter
  • Content Creation & Storytelling
  • Team Leadership & Development
  • Optimization & Continuous Improvement
  • Cross-Functional Team Collaboration

Technology Proficiencies

  • Epic – SME
  • Oracle – Platform Expert
  • Hirevue – Platform Expert
  • Articulate 360 – Licensed User
  • Microsoft Suite

Timeline

Mayo Clinic

Coordinator: Training, Content Creation
06.2021 - Current

Mayo Clinic

Coordinator: Access Training
09.2017 - 06.2021

Mayo Clinic

Clinic Operations Supervisor
04.2008 - 09.2017

Bachelor of Science - Health Care Administration

Grand Canyon University

Associate of Science -

Rochester Community College

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Cami Greden