Summary
Overview
Work History
Education
Skills
Offer Great Customer Service
Timeline
Generic

Cami Jones

Overton,NV Nevada

Summary

Adept at balancing cash drawers and resolving customer complaints, I elevated customer service standards during my tenure at Office Depot Inc. Leveraging skills in POS systems and empathy, I consistently enhanced shopping experiences, contributing to a notable increase in customer satisfaction. My proactive approach and ability to swiftly adapt to retail environments set me apart.

Overview

22
22
years of professional experience

Work History

Cashier/Customer Service Representative

Office Depot Inc
North Las Vegas, NV
01.2005 - 10.2025
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Welcomed customers, offering assistance to help find store items.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Balanced cash drawers at the end of each shift.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and responded to informational requests.
  • Greeted customers promptly and responded to questions.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers and provided friendly customer service.
  • Maintained work area and kept cash drawer organized.

Customer Service Cashier

Sears
Las Vegas, NV
07.2003 - 12.2004
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Balanced cash drawers at the end of each shift.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and responded to informational requests.
  • Greeted customers promptly and responded to questions.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers and provided friendly customer service.
  • Maintained work area and kept cash drawer organized.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Operated cash registers to process payments for goods and services.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Offered customers carry-out service at completion of transaction.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

Cosmetology/Barbering - Cosmetology/Barbering

Evans Hairstyling College
Cedar City, UT
11-1997

High School Diploma -

Cedar High School
Cedar City, UT
05-1995

Skills

  • Drawer balancing
  • Returns processing
  • Basic math
  • Complaint resolution
  • Hospitality and accommodation
  • Empathy and patience
  • Retail merchandising
  • Cash management
  • Cash handling
  • Upselling techniques
  • Conflict resolution
  • Scanner operations
  • POS systems
  • Written and verbal communication
  • Gift card handling
  • Receipt handling
  • Customer service excellence

Offer Great Customer Service

  • I know how to take care of people and can do the very best job I know how.

Timeline

Cashier/Customer Service Representative

Office Depot Inc
01.2005 - 10.2025

Customer Service Cashier

Sears
07.2003 - 12.2004

Cosmetology/Barbering - Cosmetology/Barbering

Evans Hairstyling College

High School Diploma -

Cedar High School

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Cami Jones