Cam Jones
Denham Springs
Summary
Dynamic Patient Service Representative with extensive experience at Franciscan Missionaries of Our Lady of the Lake, excelling in customer service and insurance verification. Proven ability to enhance patient satisfaction through effective appointment scheduling and empathetic communication, ensuring compliance with HIPAA regulations while maintaining data accuracy in electronic health systems.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Fransciscan Missionaries of Our Lady of the Lake
12.2024 - Current
- Assisted patients with appointment scheduling and inquiries to enhance overall service experience.
- Provided support in managing patient records and maintaining data accuracy within electronic health systems.
- Handled incoming calls and addressed patient concerns, ensuring timely responses to improve satisfaction levels.
- Collaborated with healthcare staff to streamline communication and facilitate efficient patient flow.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
Correctional Lieutenant
Dixon Correctional Institute
12.2022 - 09.2024
- Supervised daily operations, ensuring adherence to safety protocols and institutional policies.
- Coordinated inmate activities, maintaining order and security within the correctional facility.
- Trained and mentored staff on crisis intervention techniques and emergency response procedures.
- Conducted regular inspections of facilities, identifying potential security vulnerabilities for prompt resolution.
- Facilitated conflict resolution between inmates, promoting a safer environment through de-escalation techniques.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Coordinated responses to emergency situations arising in different prison locations.
Dialysis Technician
DaVita
02.2021 - 01.2022
- Operated and maintained dialysis machines, ensuring optimal functionality and patient safety.
- Monitored patients during treatments, recording vital signs and responding to concerns promptly.
- Educated patients on treatment procedures and self-care techniques to enhance compliance.
- Assisted healthcare team in developing individualized care plans based on patient needs.
- Ensured cleanliness and sterilization of equipment and treatment areas following protocols.
- Collaborated with nursing staff to manage patient schedules effectively and reduce wait times.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
Correctional Sergeant
Dixon Correctional Institute
05.2020 - 02.2021
- Supervised inmate activities, ensuring adherence to facility rules and safety protocols.
- Managed shift operations, coordinating with staff to maintain security and order within the facility.
- Conducted regular inspections of premises, identifying potential security risks and implementing corrective measures.
- Trained new correctional officers on policies, procedures, and emergency response tactics to enhance team performance.
- Developed incident reports detailing disturbances or violations, contributing to accurate record-keeping and accountability.
- Resolved conflicts among inmates through effective communication and de-escalation techniques to maintain a safe environment.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Patient Care Technician
Fresenius Dialysis
11.2012 - 05.2020
- Assisted in patient monitoring and documentation of vital signs to ensure compliance with care standards.
- Supported nursing staff by preparing treatment areas and organizing medical supplies for efficiency.
- Executed patient mobility assistance, contributing to enhanced comfort and safety during daily activities.
- Collaborated with multidisciplinary teams to coordinate patient care plans, improving overall service delivery.
- Trained new technicians on protocols and procedures, fostering a knowledgeable support environment.
- Implemented infection control measures, maintaining a sterile environment in accordance with healthcare regulations.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
Glen Oaks High School
Baton Rouge, LASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Medical insurance
- Data entry proficiency
Timeline
Patient Service Representative
Fransciscan Missionaries of Our Lady of the Lake
12.2024 - Current
Correctional Lieutenant
Dixon Correctional Institute
12.2022 - 09.2024
Dialysis Technician
DaVita
02.2021 - 01.2022
Correctional Sergeant
Dixon Correctional Institute
05.2020 - 02.2021
Patient Care Technician
Fresenius Dialysis
11.2012 - 05.2020
Glen Oaks High School
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