Cami Malm
Los Angeles,CA
Summary
Energetic and reliable with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Take-Out Server
Wood Ranch BBQ
Los Angeles, CA
03.2023 - Current
- Prepared variety of foods according to exact instructions and recipe specifications.
- Followed established safety guidelines while handling hot plates or dishes.
- Assisted customers with menu items, answered questions, and made recommendations when asked.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Collaborated with team to deliver timely service of items.
- Rotated inventory to reduce waste and optimize freshness.
- Verified accuracy of order upon pick up or delivery.
- Created contact database from online, mobile and phone customers to tailor offers and promotions matching habits and preferences.
Student Phlebotomist
UCLA Health
Los Angeles, CA
09.2022 - 01.2023
- Collected, labeled, processed, stored and transported specimens for laboratory testing.
- Reviewed test orders for accuracy prior to specimen collection.
- Identified potential problems with laboratory orders related to specimen requirements or discrepancies in patient data.
- Monitored inventory levels of supplies and equipment required for specimen collection.
- Provided patient education regarding the blood draw procedure and safety precautions.
- Identified patients using proper procedures prior to specimen collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Assessed patient needs prior to specimen collection and provided comfort measures during the process.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Followed infection control policies and procedures to ensure a safe environment for patients and staff.
Barista
Starbucks
Los Angeles, CA
08.2021 - 11.2022
- Created signs and displays to advertise store products or events.
- Memorized official and off-menu coffee and tea preparations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ordered and received supplies to restock beverage items.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Received and accurately processed customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Monitored inventory levels of supplies and restocked when necessary.
- Input orders into point of sale system and handled customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Wait Staff Member
Bar Taco
Merrifield, VA
06.2019 - 12.2019
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Followed all safety procedures when handling hot plates or sharp objects.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented sanitary food handling, holding and service protocols.
Assistant Teacher
Merritt Academy
Fairfax, VA
08.2018 - 01.2019
- Evaluated student work using established criteria.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Prepared reports on student performance for administrators.
- Remained calm and patient in student interactions to support individual growth and development.
- Led students through safety procedures for active shooter and fire drills.
- Assessed student progress through observation, testing, and feedback from teachers.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Maintained safe, educational environment for students during learning and free play time.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Observed student performance and analyzed individual records to assess progress.
- Maintained accurate records of student attendance and grades.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Built and strengthened positive relationships with students, parents and teaching staff.
Wait Staff Member
Plaka Grill
Falls Church, VA
05.2018 - 08.2018
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Handled special customer requests for separate checks and menu substitutions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Discussed dining menu information to aid in decision process for senior residents.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Sales Associate
Journeys Kidz
Sugar Land, TX
03.2017 - 08.2017
- Adhered to company initiatives and achieved established goals.
- Used technology resources to assist customers in locating and selecting items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed promotional strategies to increase sales volume.
- Analyzed customer feedback data to recommend improvements in service quality.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Handled customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided accurate information about products, prices and services.
Server Shift Leader
Smash Burger
Falls Church, VA
08.2016 - 01.2017
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Calculated charges, issued table checks and collected payments from customers.
- Filled condiments and napkin containers during slack periods.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Trained and acclimated new servers to restaurant's culture and operations.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
Patient Care Technician
Sunrise Assisted Living
Falls Church, VA
06.2015 - 11.2015
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Administrative Assistant
Tinner Hill Heritage
Falls Church, Virginia
06.2015 - 11.2015
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Wait Staff Member
Famous Dave's Bar-B-Que
Falls Church, VA
06.2014 - 01.2015
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Followed all safety procedures when handling hot plates or sharp objects.
- Handled special customer requests for separate checks and menu substitutions.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Implemented sanitary food handling, holding and service protocols.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Set up dining room to meet hospitality and service standards.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
Education
CPT - Phlebotomy
UCLA
Los Angeles, CA01.2023
High School Diploma -
George Mason High School
Falls Church, VA05.2016
Skills
- Guest Relations Management
- High-Volume Dining
- Service Prioritization
- Sanitation Guidelines
- Food Production
- Money Handling
Certification
- BLS Provider - 2022
- CPR - 2022
- CPT - # CPT-02309594
Timeline
Take-Out Server
Wood Ranch BBQ
03.2023 - Current
Student Phlebotomist
UCLA Health
09.2022 - 01.2023
Barista
Starbucks
08.2021 - 11.2022
Wait Staff Member
Bar Taco
06.2019 - 12.2019
Assistant Teacher
Merritt Academy
08.2018 - 01.2019
Wait Staff Member
Plaka Grill
05.2018 - 08.2018
Sales Associate
Journeys Kidz
03.2017 - 08.2017
Server Shift Leader
Smash Burger
08.2016 - 01.2017
Patient Care Technician
Sunrise Assisted Living
06.2015 - 11.2015
Administrative Assistant
Tinner Hill Heritage
06.2015 - 11.2015
Wait Staff Member
Famous Dave's Bar-B-Que
06.2014 - 01.2015
CPT - Phlebotomy
UCLA
High School Diploma -
George Mason High School
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