Cami Mcgill
Tamarac,FL
Summary
Dynamic Pharmacy Technician with a proven track record at Walgreens, excelling in problem-solving and customer service. Developed training programs that enhanced team performance and compliance with HIPAA regulations. Recognized for attention to detail and effective communication, ensuring patient satisfaction and operational efficiency in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Walgreens
Miramar, FL
07.2022 - Current
- Engaged with healthcare professionals to swiftly resolve prescription-related challenges, ensuring patient satisfaction.
- Developed and delivered comprehensive training programs to enhance team members' understanding of operational procedures and customer service excellence.
- Facilitated effective communication by addressing questions from customers and healthcare providers to enhance service quality.
- Maintained compliance with HIPAA regulations to safeguard patient confidentiality in all personal information handling.
- Executed accurate prescription order processing to ensure efficient pharmacy operations using Walgreens' system.
- Executed accurate input and processing of patient prescriptions to ensure timely medication fulfillment.
- Resolved customer inquiries and issues to enhance satisfaction and foster loyalty.
Overnight Stocker
Walmart
North Lauderdale, FL
07.2017 - 01.2022
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Adapted quickly to changing priorities and tasks during peak overnight hours.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Team Support Specialist
Convergys
Tamarac, Fl
03.2013 - 03.2017
- Coordinated training sessions for new hires, ensuring smooth onboarding and adherence to company policies.
- Led initiatives to improve customer support workflows, resulting in enhanced service delivery and client satisfaction.
- Conducted regular assessments of team performance metrics, identifying areas for improvement and strategic adjustments.
- Supported the development of company policies and procedures, ensuring all team members understood expectations and requirements.
- Served as a liaison between management and staff, helping to address concerns and provide solutions in a timely manner.
- Provided comprehensive support for team members, resulting in improved performance and increased productivity.
- Provided ongoing support to team members through regular check-ins and coaching sessions, promoting personal growth and professional development.
Education
Health Management
Miami Dade College
Miami, FLHigh School Diploma -
Plantation High School
Plantation, FLSkills
Attention to detail
Problem-solving skills
Staff development
Customer service
Data entry
Timeline
Pharmacy Technician
Walgreens
07.2022 - Current
Overnight Stocker
Walmart
07.2017 - 01.2022
Team Support Specialist
Convergys
03.2013 - 03.2017
Health Management
Miami Dade College
High School Diploma -
Plantation High School