Cami Nelson
Spokane,WA
Summary
A demonstrated 30 years of experience working in the credit union collection industry. Successful Special Credit management experience in the areas of Collection, Repossession, Liquidation, Recovery & Collateral Protection Insurance. Strength in cultivating positive team environments that practice an empathetic and supportive collection approach.
Overview
33
33
years of professional experience
Work History
Collateral & Insurance Control Manager
Global Credit Union
Spokane , WA
04.2022 - Current
- Controlling adverse actions associated with credit union collateral.
- Responsible for daily management to ensure timely completion of assigned responsibilities to maximize productivity and quality of work performed.
- Responsible for regular reviews of associated work and for making recommendations regarding adjustments in work routines.
- Responsible for development of team members to ensure all Collateral Control and Insurance Control team members follow all appropriate federal laws, regulations, and credit union policies/procedures/practices.
- Assess, coach, and mentor team members in order to enhance their job performance and skillsets accordingly for optimal efficiency.
- Manage vendor partnerships and effective collaboration to clearly define expectations, quality standards and performance indicators.
- Prepare annual Operational Business Plan and Accomplishments.
Collection & Fraud Management
Global Credit Union
Spokane , WA
02.2010 - 04.2022
- Managed a team of collectors who contacted debtors to negotiate payment.
- Developed strategies for collecting overdue payments while creating and retaining member relationships.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Managed the fraud team who monitored member accounts for patterns that may indicate fraud or other suspicious activity.
- Performed regular reviews of assigned accounts to ensure compliance with state and federal laws, in addition to credit union policies, procedures and best practices.
- Managed active litigation accounts and disputes with legal counsel.
- Prepared monthly Acquired Asset, Recovery, Charge-off and Post Mortem Board Reports.
- Implemented proactive strategies for minimizing delinquencies such as early contact with first payment default accounts.
Loan Services Collection Officer
STCU
Spokane, WA
03.2008 - 11.2010
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
- Maintained accurate records of collection activities in customer database.
- Reviewed financial documents such as bank statements, credit reports, and income tax returns to determine repayment ability of the debtor.
- Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.
- Assisted legal counsel in preparing cases for court proceedings when necessary.
- Collaborated effectively with team members on various projects related to collections activity.
- Prepared and maintained repossession paperwork, including legal notices and court documents.
- Verified accuracy of all records related to repossessions and lien releases.
Special Credits Collection Officer
Global Credit Union
Spokane, WA
04.1991 - 03.2008
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
- Processed payments from customers according to company policies and procedures.
- Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.
Education
MBA -
Whitworth University
Spokane, WA12-2023
Bachelor of Arts - Liberal Studies, Social Services
Whitworth University
Spokane, WA03-2014
Skills
- Collection and Team Member Management
- Project Management
- Verbal and written communication
- Emotional Intelligence
- Leadership
- Planning
- Strategy
- Communication
- Organization
- Cross-functional team management
- Performance Evaluations and team member development
- Key Performance Indicators
- Strategic Planning
- Team Building
References
References available upon request.
Timeline
Collateral & Insurance Control Manager
Global Credit Union
04.2022 - Current
Collection & Fraud Management
Global Credit Union
02.2010 - 04.2022
Loan Services Collection Officer
STCU
03.2008 - 11.2010
Special Credits Collection Officer
Global Credit Union
04.1991 - 03.2008
MBA -
Whitworth University
Bachelor of Arts - Liberal Studies, Social Services
Whitworth University