Motivated customer service professional seeking an opportunity to provide excellent customer experiences in a dynamic environment.
Overview
20
20
years of professional experience
Work History
Production Associate
Evergreen Goodwill
Marysville, WA
07.2015 - Current
Collaborated with team members to identify and resolve production issues in a timely manner, and ensured quality standards were met during production processes.
Ensured that all safety protocols were followed during the production process.
Inspected finished products for defects before packing them for shipment.
Identified opportunities for improvement and implemented changes to increase productivity levels.
Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings.
Organized workstations for maximum efficiency, reducing downtime between tasks.
Stocked shelves with necessary materials needed for store operations.
Sorted items into appropriate bins according to type or size.
Researched donated items for efficient pricing procedure.
Prepared product to be processed, ensuring accuracy and efficiency.
Psychiatric Technician
Utah State Hospital
Provo, UT
07.2008 - 06.2015
Provided direct patient care and monitored patients' physical, mental, and emotional status.
Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
Organized recreational activities for patients such as arts and crafts projects or outdoor games.
Developed therapeutic relationships with patients while providing a safe environment for them to express themselves openly.
Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
Ensured that all safety protocols were followed at all times while caring for patients.
Encouraged patients to participate in self-care practices, like exercise or journaling, that promote overall wellbeing.
Handled vital sign monitoring, medication administration and patient behavior assessments.
Ensured safety and welfare of patients through hourly checks. Performed additional fifteen-minute checks when ordered by Dr.
Assisted patients with daily living activities and encouraged independence.
Conducted patient orientation sessions for newly admitted individuals.
Implemented de-escalation techniques to manage aggressive behavior.
Provided continuous observation and surveillance for individuals on 1:1 watch
Assisted in developing and implementing individual patient care plans.
Trained new psychiatric technicians and support staff.
Restrained violent or suicidal patients using approved verbal or physical techniques.
Accompanied patients to medical and counseling appointments, on and off campus.
Contacted patients' relatives to coordinate family visits and conferences.
Assistant Manager
Walkers Food and Fuel
Orem, UT
08.2004 - 07.2008
Maintained accurate shift documentation
Entered invoices for a variety of products
Assisted in managing inventory
Verified vendor shipments for accuracy
Maintained inventory levels and ensured proper organization of merchandise
Maintained constant lines of communication with the manager to keep team members updated on store operations.
Performed daily bank deposits
Provided guidance and support to staff members on daily tasks, projects, and objectives.
Ensured compliance with safety regulations and company policies.
Managed customer service inquiries and complaints in a timely manner.
Communicated regularly with customers to gain insights into their needs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Performed accurate daily safety counts
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality, and conformance.
Education
Associate of Applied Science - Criminal Justice
Provo College
Provo, UT
04-2009
Skills
Exceptional interpersonal and communication skills
Highly attentive to accuracy and precision
Adept at fostering positive customer service experiences
Proficient in navigating and mediating conflicts effectively
Highly skilled in accurate counting and data verification
Excels in both team collaboration and independent worker environments