Experienced administrative coordinator with a proven track record in streamlining existing departments and building new ones to run efficiently while implementing policies, protocols and workflows to improve business function.
Overview
28
28
years of professional experience
Work History
Business Office and Admissions Manager
Moab Regional Hospital
01.2022 - Current
Manage accounts receivable staff
Manage insurance billing clerks
Manage self pay clerks
Manage admissions staff
Coordinate interdepartmental cooperation among clinics, hospital departments, and revenue cycle
Office Manager, Credentialing Officer, Special Projects
Community Hospital
01.2016 - 01.2021
Maintained open communication with providers, practice administrators and outside entities to organize information in a way that would create ease of credentialing
Developed strategies with physicians and leadership to increase patient utilization
Determined which physicians to promote/pursue and identified new opportunities
Developed and implemented measurement systems to determine the impact of physician recruitment programs
Evaluated physician progress and compliance
Established standards for ongoing physician performance expectations
Partnered in the development of marketing plans and strategies for various facilities and product lines with the goal of increasing physician utilization of Network facilities and improving payer mix
Determine where to focus marketing/physician relations efforts based on utilization analysis
Met with representatives of target populations regarding network services and programs
Provided information to promote the utilization of programs and services
Identified and coordinated resolution of problems to improve physician utilization and patient satisfaction
Managed staff relations including performance management, staff satisfaction and conflict management
Perform and oversee scheduling, recruitment and payroll
Researched and built an Otolaryngology and Facial Plastic Surgery practice
Including locating equipment and facilitating estimates for purchasing, negotiated leases for plastic surgery and audiology departments
Procured and NPI and all necessary documentation to maintain compliance with regulatory agencies for multiple practices in a project that separated hospital and practices
Played an integral role in separating the outlying practices from the hospital for business purposes- in depth 18 month project
Update CAQH to maintain correct credentialing information for insurances to approve providers
Created documents to facilitate reconsideration of payment or credentialing to insurance companies for billing purposes
Created Word documents to send to patients for maintenance of healthcare in accordance to compliance standard
Coordinated special projects such as completion of payment for contractors in hospital construction
Surgical Coordination Supervisor
Urological Associates of Western Colorado and Pelvic Health and Wellness Center
01.2012 - 01.2016
Surgical Coordinator and billing
Colorado West ENT/Regenesis Plastic Surgery & Skin Care Center
01.2010 - 01.2012
Surgical Coordinator & Medical Receptionist
Women's Healthcare of Western Colorado
01.2008 - 01.2010
Purchasing and Inventory Administrator, Inside Sales and Bookkeeping
ABC Supply Co.
01.2004 - 01.2008
Troy Miller (Owner)
High Desert Martial Arts
01.2001 - 01.2003
Dr. David Terry, Dr. Louis Bair, Dr. Kent Fryberger and Dr. Rademacher
The Doctors Office
01.1997 - 01.2001
Education
MBA -
11.2024
Skills
Higher education
Student recruitment
Interviewing techniques
Admissions counseling
Instructional planning
Employee supervision
Sales experience
Recordkeeping skills
Office management
References
Available Upon Request
Timeline
Business Office and Admissions Manager
Moab Regional Hospital
01.2022 - Current
Office Manager, Credentialing Officer, Special Projects
Community Hospital
01.2016 - 01.2021
Surgical Coordination Supervisor
Urological Associates of Western Colorado and Pelvic Health and Wellness Center
01.2012 - 01.2016
Surgical Coordinator and billing
Colorado West ENT/Regenesis Plastic Surgery & Skin Care Center
01.2010 - 01.2012
Surgical Coordinator & Medical Receptionist
Women's Healthcare of Western Colorado
01.2008 - 01.2010
Purchasing and Inventory Administrator, Inside Sales and Bookkeeping
ABC Supply Co.
01.2004 - 01.2008
Troy Miller (Owner)
High Desert Martial Arts
01.2001 - 01.2003
Dr. David Terry, Dr. Louis Bair, Dr. Kent Fryberger and Dr. Rademacher