Camia Zamora
HEB Grocery Store
Kingsville,TX
9
years of professional experience
Detail-oriented professional with secure skills in customer service, time management, and office administration, seeking to leverage experience in organizing and categorizing to excel in any position assigned. Proven ability to communicate effectively and mange tasks efficiently. Passionately able to contribute to a dynamic team and support operational success.
Work History
Customer Service Assistant
1 Month- Assisted customers with inquiries, resolving issues to enhance overall shopping experience.
- Maintained knowledge of store products, providing informed recommendations to boost sales and customer loyalty.
- Collaborated with team members to streamline processes, improving service delivery and operational efficiency.
- Handled escalated customer complaints with professionalism, contributing to positive resolution outcomes.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service quality and operations.
- Maintained a clean and organized work environment to ensure customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Housekeeper
- Conducted quality inspections of guest rooms, maintaining attention to detail in cleanliness checks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Established strong communication channels with other departments to ensure seamless service delivery.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Office Helper
8 Months- Answered incoming phone calls promptly and professionally, took messages or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed utilizing MS office applications such as Word, Excel, Powerpoint.
- Contacted Parents for establishing their child in school and securing their slot to attend.
- Solicited sponsorship from local vendors for upcoming school events.
Caregiver, Special Needs
5 Years 6 Months- Encouraged independence, self-care and socialization skills through positive reinforcement techniques.
- Maintained accurate documentation of client progress and changes in condition or behavior.
- Carried out housekeeping tasks to ensure a tidy environment. including laundry, grocery shopping and errands.
- Provided emotional support during difficult times or transitions in life.
- Assisted client in daily activities such as bathing, dressing, grooming, and meal preparation.
- Maintained and organized a clean environment.
Sales Associate Cashier
1 Year 5 Months- Greeted customers warmly, identifying needs and providing tailored assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Exceeded customers' expectations by proactively resolving any doubts about the specific products of purchase.
- Operated cash register and handled purchases, refunds, and exchanges for customers.
Education
Bachelor of Science - Mechanical Engineering
Skills
Customer service
Understanding customer needs
Issue resolution
Product recommendations
Upselling techniques
Data entry
Document management
Teamwork and collaboration
Relationship building
Calm and professional under pressure
Assertiveness
Client orientation
Publications
- Published Author Driscoll Children's Hospital
Timeline
Customer Service Assistant
HEB Grocery Store
07.2026 - 08.2026Read More
Housekeeper
Port Royal Ocean Resort
07.2026 - 07.2026Read More
Office Helper
Premier High School
09.2024 - 05.2025Read More
Caregiver, Special Needs
Private Care
02.2019 - 08.2024Read More
Sales Associate Cashier
Terry's Beauty
06.2017 - 11.2018Read More
Texas A&M University At Kingsville
Bachelor of Science from Mechanical Engineering
Read More