Camie Livingston
Traverse City,MI
Summary
Accomplished Clinical Operations Manager with a proven track record at Hospice of Michigan, enhancing patient satisfaction and staff productivity through innovative process improvements and effective leadership. Skilled in GCP and clinical leadership, I spearheaded initiatives that significantly improved care quality and efficiency. Expert in staff supervision and fostering collaborative environments, I excel in onboarding and coaching, driving exceptional team and patient outcomes.
Overview
36
36
years of professional experience
Work History
Clinical Operations Manager
Hospice of Michigan
04.2018 - Current
- Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
- Enhanced staff productivity through effective training programs and performance management strategies.
- Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
- Managed clinical trials from inception to completion, ensuring adherence to protocols and timely submission of accurate reports.
- Led the implementation of electronic medical records systems which streamlined documentation processes while maintaining high standards of patient privacy.
- Developed key performance indicators to monitor departmental progress and identify areas for improvement.
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Established effective communication channels between departments, fostering a collaborative work environment.
Charge Nurse
Munson Medical Center
04.1988 - 03.2017
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
Education
Associate of Science - Nursing
Northwestern Michigan College
Traverse City, MI12.2013
Skills
- GCP Knowledge
- Clinical Leadership
- Patient Care
- Managerial experience
- Adverse event reporting
- Onboarding and coaching
- Employee issue resolution
- Staff Supervision
Flipping furniture
I love searching for worn and well loved pieces and re-furbishing them into an item someone has to have for their home.
Timeline
Clinical Operations Manager
Hospice of Michigan
04.2018 - Current
Charge Nurse
Munson Medical Center
04.1988 - 03.2017
Associate of Science - Nursing
Northwestern Michigan College
Similar Profiles
Hannah ObermeyerHannah Obermeyer
CNA at Hospice of MichiganCNA at Hospice of Michigan
URSULA MYRICKURSULA MYRICK
RN at Hospice Of MichiganRN at Hospice Of Michigan
Michelle GallagherMichelle Gallagher
Philanthropy Manager at Hospice Of MichiganPhilanthropy Manager at Hospice Of Michigan
Karen KipkeKaren Kipke
ESL Teacher at Metro Nashville Public SchoolsESL Teacher at Metro Nashville Public Schools
Troy ClarkTroy Clark
General Manager at Soul Squeeze CellarsGeneral Manager at Soul Squeeze Cellars