CAMIE MCCALEB
Summary
Dynamic Auto Claims Associate at State Farm with a proven track record in claims processing and customer relationship management. Recognized for exceptional empathy and decisiveness, I consistently deliver outstanding service while maintaining comprehensive knowledge of insurance regulations. My strong organizational skills and problem-solving abilities drive successful outcomes in complex claims scenarios.
Overview
27
27
years of professional experience
Work History
Licensed Auto Claims Associate
State Farm
10.2023 - Current
- Obtained claim information from insureds and claimants, with empathy, understanding, and knowledge to ensure accurate processing while delivering superb customer service
- Reviewed repair estimates and assessed damages for accuracy.
- Evaluated auto claims to determine coverage and liability.
- Processed claim documentation efficiently within system parameters.
- Guided team members on complex claims scenarios to improve resolution strategies.
- Sustained thorough understanding of insurance regulations and policies consistent with licenses maintained for claims adjustment in 48 states.
- Trained new staff on effective procedures for processing auto claims.
- Provided timely updates to customers regarding claim status and inquiries.
Loan Officer/Home Advisor NMLS# 2016918
Mr. Cooper/Nationstar Mortgage LLC
08.2020 - 04.2022
- Established rapport with customers to assess financial situations and offer tailored solutions.
- Guided clients through loan processes from application to closing while resolving transactional issues.
- Analyzed borrower information, including income and assets, to determine creditworthiness.
- Collaborated with processing and underwriting teams to ensure smooth refinance transactions.
- Licensed in 14 states for mortgage loan sales.
- Ranked consistently in top 20 percent of Home Advisors.
- Achieved Rookie of the Quarter within first three months.
- Received multiple awards for exceptional customer service.
Server, Bartender, Certified Trainer, Quality Assurance Supervisor
Brinker International - Chili's Bar & Grill
01.2000 - 01.2020
- Delivered world-class customer service to elevate client satisfaction.
- Trained employees on company policies, procedures, and service standards.
- Developed support systems that fostered employee confidence and guidance.
- Took accurate food and drink orders from guests in a timely manner.
- Handled cash transactions and processed payments with precision.
- Created and monitored schedules to enhance operational efficiency.
- Maintained extensive product knowledge to assist team and customers effectively.
Production Scheduling Coordinator
Artistic Stairs, Ltd.
01.2006 - 01.2013
- Tracked production metrics and processed purchase orders for field operations.
- Scheduled and coordinated daily installations of stair rails and stain with builders and installers.
- Monitored builder websites for updates on schedules and materials.
- Managed communications with superintendents and builders via calls, emails, and faxes.
- Confirmed accurate completion of material orders for each project.
- Reviewed house layouts for accuracy before shipping, creating and tracking purchase orders.
- Entered invoices and verified employee wages for payroll processing.
- Maintained inventory control and addressed all customer service issues while implementing new procedures.
Customer Service Representative
Cigna HealthCare of Arizona, Inc
01.1999 - 01.2000
- Facilitated direct communication with customers, billing offices, and doctors' offices to ensure timely information on coverage.
- Maintained current knowledge of industry regulations and company services for enhanced client support.
- Educated clients on policy coverage options to address healthcare needs effectively.
- Delivered accurate information on claim processes and documentation requirements to streamline customer inquiries.
Education
Diploma -
Coconino High School
Glendale Community College - PR/Marketing, Photography, Psychology
Glendale Community College
Skills
- Communication skills
- Work ethic
- Self-motivation
- Empathy in service
- Policy interpretation
- Decisiveness
- Organization
- Time management
- Task orientation
- Team collaboration
- Positive demeanor
- Approachability
- Insurance regulations knowledge
- Claims processing expertise
- Coverage evaluation skills
- Customer relationship management
- Problem solving
- Detail-oriented
Timeline
Licensed Auto Claims Associate
State Farm
10.2023 - Current
Loan Officer/Home Advisor NMLS# 2016918
Mr. Cooper/Nationstar Mortgage LLC
08.2020 - 04.2022
Production Scheduling Coordinator
Artistic Stairs, Ltd.
01.2006 - 01.2013
Server, Bartender, Certified Trainer, Quality Assurance Supervisor
Brinker International - Chili's Bar & Grill
01.2000 - 01.2020
Customer Service Representative
Cigna HealthCare of Arizona, Inc
01.1999 - 01.2000
Diploma -
Coconino High School
Glendale Community College - PR/Marketing, Photography, Psychology
Glendale Community College