
Recognized for the ability to make appropriate decisions and use independent judgment in the public sector while ensuring the highest quality of positive customer service, accurately and efficiently. Expertise in maintaining composure and tact while responding to complaints, prioritizing multiple tasks, while working resourcefully and effectively under stressful situations and time constraints. Focused and dedicated with a comprehensive knowledge of integrity and how to maintain effective work relations with both internal and external clients and staff. Proven ability to respond clearly and concisely to customers in a timely manner to ensure they receive an excellent level of service in the most professional, compliant, and ethical manner.