Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camie Robinson

Hercules,CA

Summary

Recognized for the ability to make appropriate decisions and use independent judgment in the public sector while ensuring the highest quality of positive customer service, accurately and efficiently. Expertise in maintaining composure and tact while responding to complaints, prioritizing multiple tasks, while working resourcefully and effectively under stressful situations and time constraints. Focused and dedicated with a comprehensive knowledge of integrity and how to maintain effective work relations with both internal and external clients and staff. Proven ability to respond clearly and concisely to customers in a timely manner to ensure they receive an excellent level of service in the most professional, compliant, and ethical manner.

Overview

21
21
years of professional experience

Work History

Collection Officer

City Of Oakland
Oakland, CA
05.2005 - Current
  • Responsible for establishing delinquent accounts for all citywide departments when collection efforts fail.
  • Comply with the Fair Debt Collection Practices, FDIC regulations, Municipal Codes and City ordinances.
  • Confer with citizens via phone and email to enforce the collection of monies owed.
  • Maintain strong working relationships with the Fire Prevention Billing Department and other agencies within the City of Oakland, as well as external businesses such as property managers, building operations supervisors and accounts receivable departments.
  • Conduct account investigations to ensure proper payment application.
  • Representative of the City of Oakland in small claims court monthly.
  • Enforce all judgments via Bank levy, Wage garnishment or Lien.

Education

Bachelor of Science - Business Administration

University of Phoenix
Oakland, CA
10-2025

Skills

  • Microsoft Office Suite proficiency
  • Conflict Resolution
  • Leadership Skills
  • Quality Standards
  • Account Reconciliation
  • Report Preparation
  • Negotiation Techniques
  • Interviewing Techniques

Timeline

Collection Officer

City Of Oakland
05.2005 - Current

Bachelor of Science - Business Administration

University of Phoenix