Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camielle Jossell

White Hall

Summary

Dynamic professional with expertise in managing customer relationships and driving profitable sales growth. Skilled in developing strategies to expand market share, optimize processes, and maximize customer satisfaction. Demonstrated ability to analyze complex data, identify trends, and recommend solutions to increase efficiency.

Overview

23
23
years of professional experience

Work History

ACCOUNT MANAGER

Mimeo
01.2019 - Current
  • Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
  • Maintained knowledge of company products and made recommendations based on client needs and prices.
  • Analyzed sales data to identify trends, opportunities and risks.
  • Managed a portfolio of accounts by providing timely support and guidance in a fast-paced environment.
  • Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
  • Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
  • Serving as the primary point of contact for a team of Customer Service Specialists, Customer Service Advisors and Customer Success Managers, building and maintaining strong relationships through regular communication, education, and issue resolution.
  • Remote

TALENT ACQUISITION SPECIALIST

TeleTech
01.2017 - 01.2019
  • Developed and implemented innovative recruitment strategies to attract diverse talent pools.
  • Recruits quality talent to meet aggressive associate hiring requirements for specific clients.
  • Understand key business objectives, timeframes, legal issues, and requirements associated with each new client.
  • Responsible for screening, interviewing, and processing candidates.
  • Advanced Experience with candidate tracking databases, Excel, Internet, and other recruitment technology.
  • Perform drug tests and process background checks. Helped candidates complete I9 and e verify once employed.
  • Completed Taleo 101 which focuses on recruiting, reporting and scheduling candidates.
  • TeleTech Community Foundation Site Ambassador.
  • Coordinated interviews between candidates and hiring panel.
  • Completed and passed Taleo Fundamentals of Interviewing (Know the basics, Planning the interview, Conducting the interview, and Post interview).
  • Maintained accurate records in Applicant Tracking System regarding all aspects of the recruitment process including interview notes and candidate status changes.
  • Created and implemented comprehensive recruitment strategies to identify and attract qualified candidates.

BEAUTY ADVISOR

Ulta Beauty
06.2017 - 07.2018
  • A cosmetic and skin care salesperson who offers customer service while meeting sales goals.
  • Promoting sales and events in the store.
  • Keeping fixtures fully stocked with merchandise.
  • Maintaining overall store cleanliness.
  • Demonstrated excellent communication skills to build relationships with clients.
  • Engaging each guest to determine individual needs.
  • Maximizing sales by working with guests to help them select and purchase the most appropriate merchandise.
  • Performing cashier duties.
  • Completing tasks as assigned.

CUSTOMER ADVOCATE

Arkansas Blue Cross Blue Shield
06.2015 - 12.2016
  • Serves as a dual position between sales and customer service.
  • Licensed Insurance Agent.
  • Understand all of the products and services available and be able to present each and all of them to a prospective client based on their specific needs.
  • Consistently follow up with leads, prospects and clients within established timeframes.
  • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the department.
  • Responsible for educating the member/prospect.
  • Ensure that a new member's first impression is that of Service Excellence.
  • Gather initial intake information provided by a contact, referral or customer needed to establish a relationship with the client.
  • Participate in outbound calling campaigns.
  • Follow work assignments, and/or work schedules in completing and performing your assigned tasks.
  • Attend webinars, meetings and educational training in accordance with policies and procedures.
  • Assist with collecting premiums.
  • Assist in traffic flow.
  • Perform tasks/duties and utilize forms in accordance with policies and procedures.

EXECUTIVE DIRECTOR

PACES, Inc.
10.2010 - 05.2015
  • Grant Writer. Developed compelling grant proposals aligned with organizational goals and funding opportunities.
  • Responsible for the day to day operation of Paces.
  • Organize staff meetings and supervision.
  • Recruiting interns and volunteers.
  • Community Educator-going to schools around Northeastern Arkansas giving a presentation on Shaken Baby Syndrome and the affects of drugs and alcohol during pregnancy.
  • Case manager-go over curriculum and any other concerns with the client.
  • Attend various trainings and workshops.
  • Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization.
  • Serves as the managing officer of the organization.
  • Responsible for the organization's consistent achievement of its mission and financial objectives.
  • Assist and strategize with case managers to alleviate any problems that may arise.
  • Responsible for the recruitment, employment, and termination of staff.
  • Creating presentations for various topics relating to parenting.
  • Set up info booth for various organizations.
  • Created a culture of transparency through open communication with staff members at all levels within the organization.
  • Collaborated with Board of Directors to ensure alignment between organizational mission and vision, core values, and operations.

OFFICE MANAGER (INTERNSHIP)

PACES, Inc.
06.2010 - 08.2010
  • Contacted clients about home visits.
  • Provided case notes.
  • Assisted with an info booth for the Ascent Summer Programs.
  • Prepared for home visits.
  • Organized fundraisers and activities.
  • Recruiting volunteers.

SERVICE CLERK, BEAUTY ADVISOR, PHOTO TECHNICIAN

Walgreens
02.2008 - 12.2009
  • Applied problem-solving techniques to identify solutions to customer concerns efficiently.
  • Utilized effective communication skills to interact with customers and build relationships with them.
  • Processed cash transactions accurately using the point-of-sale system.
  • Demonstrated strong organizational skills to manage multiple tasks simultaneously and prioritize workloads.

ADMINISTRATIVE ASSISTANT

University of Arkansas at Pine Bluff
06.2006 - 08.2007
  • Maintained files and filing, keeping sensitive information confidential.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

OFFICE MANAGER

Cheer Challenge Gym
01.2003 - 01.2005
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Delivered quality customer service to staff and customers.

Education

Bachelor of Science - Health Promotions

Arkansas State University
Jonesboro, AR

High School Diploma -

White Hall High School
White Hall, AR

Skills

  • Account management

  • Teamwork and collaboration

  • Nonprofit

  • Issue resolution

  • Customer relationships

  • Customer service

  • Client relationship management

  • Goals and performance

  • Strategic planning

  • Relationship building

  • Problem-solving skills

  • Multi-tasking strength

Timeline

ACCOUNT MANAGER

Mimeo
01.2019 - Current

BEAUTY ADVISOR

Ulta Beauty
06.2017 - 07.2018

TALENT ACQUISITION SPECIALIST

TeleTech
01.2017 - 01.2019

CUSTOMER ADVOCATE

Arkansas Blue Cross Blue Shield
06.2015 - 12.2016

EXECUTIVE DIRECTOR

PACES, Inc.
10.2010 - 05.2015

OFFICE MANAGER (INTERNSHIP)

PACES, Inc.
06.2010 - 08.2010

SERVICE CLERK, BEAUTY ADVISOR, PHOTO TECHNICIAN

Walgreens
02.2008 - 12.2009

ADMINISTRATIVE ASSISTANT

University of Arkansas at Pine Bluff
06.2006 - 08.2007

OFFICE MANAGER

Cheer Challenge Gym
01.2003 - 01.2005

Bachelor of Science - Health Promotions

Arkansas State University

High School Diploma -

White Hall High School

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